Executive Housekeeper Jobs

Job Number 23101646
Job Category Housekeeping & Laundry
Location Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; minimum 2 years experienced in the same position at 5 star hotel.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

CORE WORK ACTIVITIES
Managing Housekeeping Operations

• Supervises the property general cleaning schedule.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inventories stock to ensure adequate supplies.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.

Managing Departmental Costs

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Strives to improve service performance.
• Responds to and handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Participates in employee progressive discipline procedures.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Participates as needed in the investigation of employee accidents.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensures employees understand expectations and parameters.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.