Collections Operation Analyst (Bangkok Based, Relocation Provided)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Collections function within Credit Risk and Collections team is responsible for the collection of AGP advance guarantee program / marketing invoices / overcharges/ GST Invoices/ penalties from hotel partners for various product offerings. It also provides analytical support on various data requirements and is also responsible for collections MIS and reporting activities. This function manages the end-to-end management of Agoda’s external Debt Collection Affiliates.

This team is expanding, and we are looking for Collections Operations Analyst to be based out of Bangkok, Thailand. As an analyst, you would be working on various collection initiatives within the team. This will be an Individual contributor role and you will also get the opportunity to work in close coordination with different stakeholders across Agoda

The Opportunity:

Collection and Analytics function is responsible for collection of overdue payments/ penalties from hotel partners for various product offerings. It also provides analytical support on various data requirements and is also responsible for collections MIS and reporting activities. This function is also responsible for end to end management of Agoda’s external Debt Collection Affiliates.

This team is expanding, and we are looking for Collections Specialists to be based out of Bangkok, Thailand. Collection Specialists would be responsible for processing invoices and contacting customers regarding overdue payments and AR penalties. The incumbent will also be responsible for maintaining collection data logs, preparation of MIS reports and working on other collection related back office activities

In this Role, you’ll get to:

• Engage with the wider Collections team to identify unrecorded transactions on a weekly basis and initiate requests to the Controller team to process the accounting entries
• Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions
• Work on reconciling Account Statements for partners that flag related issues
• Responsible for managing end-to-end account reconciliation activities pertaining to Collections team, passing system entries, and initiating approvals on ERP systems on a timely basis to ensure completion of all manual adjustments
• Support other operations tasks within the team related to Collection activities
• Work with other internal departments like Payment Operations, Accounts Payable for reconciliation and other allied activities
• Work closely with Treasury team for support requests related to Banking transactions

What you’ll Need to Succeed:

• Approach challenges in a passionate, innovative, and decisive manner
• Minimum 2+ years of operational experience within finance/accounting industry would be preferred. Freshers with relevant accounting background and strong zeal to succeed are welcome to apply
• Must be extremely confident, proactive and take personal ownership of task completions
• Ability to problem solve and meet deadlines as agreed
• This role would be based out of Bangkok, Thailand
• Passionate and a fast learner in line with Agoda values
• Microsoft Excel & SQL knowledge is a plus
• Ability to work efficiently & independently, and to adapt to a fast-paced working environment

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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