Cash Operation Analyst Jobs

This is a role under Cash Product Operations team based in Indonesia. Account service role is one of the critical role within this firm. We manage multiple type of clients requests related to Cash Products and address their inquiries. You will also cover the static data role where you have the responsibility to manage static data request across LOB for multiple core systems

In this role you will have the opportunity to do investigation, and responding to worldwide escalations from clients and/or internal departments. Properly assist stakeholders regarding Payments and back office related issues.

Job Responsibilities

• Maintain good relationship with relevant stakeholders.
• Perform regular review on Standard Operating Procedures in Cash Operations
• Perform signature verification and/or call back on clients' transaction documents and ensure segregation of duties as per the Bank's standard policies & procedures
• Handle Account Services operation (account opening, closing and maintenance), Perform static data maintenance. Support Billing processing activities.
• Perform Testing and User Acceptance Testing (UAT) on new or enhanced systems relevant to the areas of work. Work with Technology team to address and resolve system issues impacting Cash Ops
• Perform ad-hoc tasks as directed by Manager, escalate unusual problems to supervisor/manager.
• Provide data related to audit confirmation letter

Required Qualifications, Capabilities, And Skills

• Ability to implement and manage change.
• Proactive identify potential risks to minimize loss. Ability to address and manage conflict.
• Fluent English (oral & written)
• Effective delegating, planning and time management skills to meet strict deadlines and team objectives.
• University degree in Accounting/Finance/Economics/ Business Administration, preferably with master degree.
• Knowledge of relevant Central Bank regulations and Accounting
• Minimum 3 - 5 years as Bank Operation Supervisor or Section Head

Preferred Qualifications, Capabilities, And Skills

• Good communication skill with peers, subordinates and internal business partners.
• Good leadership skill and interpersonal skill to motivate and build a cohesive team for achieving department goals and objectives.
• Thorough knowledge and experience in payment, deposit, system testing, client implementation, billing operations, signature administration, account services application, product application, Tax payment processing, Cash counter management.
• Ability of identifying opportunities to improve operations efficiency.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.