Business Support Team Leader

Do you want to make a positive impact on the world? Sustainable development is at the heart of everything we do.

Seventy-five years ago, we created a home for creative thinkers seeking to solve the world’s biggest challenges. Today, a collective of 16,000+ Arupians gather across the globe from 140 different countries to build a sustainable future. We strive to create an inclusive environment and give everyone a voice. Diversity drives innovation in our projects and offers empathy to the communities we serve. We welcome and encourage applications from people living with disability and provide workplace adjustments.

At Arup, you’ll do more than work — you’ll shape a better world.

About This Role

We have a fantastic opportunity for a motivated Business Support Team Leader to join our Australasian Business Support Leadership Group. As the BSTL you will have an impact across a geography and provide leadership to a defined team of administrators. You will drive consistency, continuous improvement and oversee resourcing requirements to ensure your team can provide high-quality support. You will influence key stakeholders to understand where your team can make the greatest impact and ensure the most important tasks and activities are prioritised. With access to a regional community of BSTL’s, you will collaborate with and learn from other likeminded people.

What will I do?

• Mentor, coach and empower high performance in the Team to ensure the processes are followed and upheld and the key objectives are met.
• Ensure adequate administrative support is provided to the Group leadership team in the geography.
• Look for opportunities to streamline processes, increase efficiencies and leverage technology to improve the business support offering overall.
• Advocacy and point of contact for issues arising out of business support.
• Monitor requests and ensure they are prioritised and completed in a timely manner.

What will I bring?

• Significant relevant industry experience in administration. Likely to have achieved a relevant tertiary qualification in business, projects or similar.
• Experienced in troubleshooting or escalate system issues to relevant parties. As well as producing reports from systems, identifying, and taking action to correct errors.
• Excellent knowledge and understanding of Arup processes, guidelines and job instructions, knowledge of nuances and loopholes. In-depth knowledge of a specialised area of choice (e.g. commercial, CRM, documents, travel, etc.)
• Excellent knowledge of Arup systems, wide experience training others. Encourages colleagues to make better use of the systems.
• Knows how to navigate across the Region and influences by making a positive impact on others, facilitating collaborative outcomes and getting the best out of people

How To Apply

If you would like to shape the future of Business Support we kindly ask that you submit a copy of your current resume along with a separate document providing a response to the following three questions: (response limit of 250 words per question)

• Can you give an example of a time when you had to create a psychologically safe environment for your team? What steps did you take to build trust and ensure team members felt comfortable sharing their thoughts and ideas? How did this impact the team's performance and outcomes?
• Tell us about a time when you had to lead a team through a process improvement. How did you identify opportunities for improvement, and what steps did you take to ensure the team was motivated and engaged in the process?
• Describe a situation where you had to influence senior business leaders to adopt a new vision or strategy. What was the vision, and how did you communicate it effectively to different parts of the business?

Our firm

Dedicated to sustainable development, the firm is a collective of 16,000 designers, advisors and experts working across 140 countries. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology and rigour to shape a better world. We create spaces where everyone feels safe, seen and included and able to perform at their best. We take an approach to flexible working that supports the diversity and well-being of our members.

Are you ready to shape a better world?

Our open roles are waiting for you on the Arup careers page. If you like what you see here, apply today.

Arup does not accept unsolicited resumes from recruiters or employment agencies.