Banquet Operational Manager Jobs

Job Number 23097079
Job Category Event Management
Location Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES
Managing Banquet Operations

• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Applies knowledge of all laws, as they relate to an event.
• Adheres to and reinforces all standards, policies, and procedures.
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

Ensuring and Providing Exceptional Customer Service

• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Sets a positive example for guest relations.
• Strives to improve service performance.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures employees understand expectations and parameters.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints.

Conducting Human Resources Activities

• Monitors progress and leads discussion with staff each period.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Participates in the development and implementation of corrective action plans.
• Observes service behaviors of employees and provides feedback to individuals.
• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.