Avp-Business Planning & Project Tracking

• Assessing new Digital CX opportunities to stay relevant with the latest trends/industrial's insight, filter and adapt it as a relevant problem-solving solution to reduce operational's pain-points, lead in CX innovation and increase digital interaction.
• Lead the business planning process by identifying opportunities and potential transformation on existing business processes related to CRM technologies (Cloud & Non-Cloud), digitalization of CX touch-points, and simplifying infrastructure architecture.
• Empower the digital transformation journey by providing consideration to cultural facets of transformation: People, Platforms, and Processes.
• Enforce and influence new ways of working with more transparency and providing a solution to centralize customer data-based insights from multiple sources to help management make better and faster decision-making processes.

Qualification:

• Comprehensive background in Cloud CRM (including Salesforce.com/Service Console), A.I, RPA, UI/UX & relevant digital transformation technologies
• Excellent attention to detail; capable of detecting hidden problems and prioritizing, tracking, and managing to resolve multiple issues concurrently
• Strong knowledge on the understanding of customer insight and market insight to adapt and develop the latest trend in experience design as the company’s competitive differentiators
• Min. S1 graduate from a reputable university with a major in Marketing Communication/Business Management/Information Systems/Technology/ICT
• Self-motivated problem-solver, strong communication & negotiation skills to present changes and influence innovation
• Excellent skills and knowledge of prioritization, facilitation, situational awareness, conflict resolution, & continual improvement
• Has a minimum of 5+ years of managing large, complex projects through the end-to-end lifecycle, and product development, mastering the ability to influence changes, and is fully passionate in leading digital experience initiatives
• Command of information technology foundations (e.g. software development, software automation, system information, application architecture, hardware/infrastructure, SEO, Web/Apps development, system authentication/authorization)
• Strong knowledge of concepts, practices, and procedures with business proposals and managing new strategic business opportunities.
• Mastering business & technological planning, scheduling, coordinating & managing all the aspects of the assigned projects.