Asst Outlet Manager - Pool & Beach

Job Number 23107152
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations

• Uses coaching skills throughout the property.
• Motivates and encourages staff to solve guest and employee related concerns.
• Responds quickly and proactively to employee's concerns.
• Provides excellent customer service to all employees.
• Demonstrates self confidence, energy and enthusiasm.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Ensuring Exceptional Customer Service

• Sets service expectations for all guests internally and externally.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Provides excellent customer service.
• Develops a relationship with all guests to build repeated clientele internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

Additional Responsibilities As Assigned

• Assists GM as needed with annual Quality audit.
• Complies with all corporate accounting procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.