Assistant Training Manager Jobs

Additional Information Assistant Training Manager
Job Number 23158350
Job Category Human Resources
Location Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE
Education And Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES
Assisting with Administering Employee Training Programs

• Helps employees identify specific behaviors that will contribute to service excellence.
• Meets with training cadre on a regular basis to support training efforts.
• Ensures employees receive on-going training to understand guest expectations.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Promotes and informs employees about all training programs.

Assisting with Evaluating Training Programs Effectiveness

• Meets regularly with participants to assess progress and address concerns.
• Monitors enrollment and attendance at training classes.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Measures transfer of learning from training courses to the operation.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Ensures adult learning principles are incorporated into training programs.

Assisting with Developing Training Program Plans and Budgets

• Drives brand values and philosophy in all training and development activities.
• Aligns current training and development programs to effectively impact key business indicators.
• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Assists with establishing guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

Assisting with Managing Training Budgets

• Assists with the development of the Training budget as required.
• Assists with managing budget in alignment with Human Resources and property financial goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.
• Assists with managing department controllable expenses to achieve or exceed budgeted goals.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.