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Assistant Restaurant Manager-Beletage - The St. Regis Jakarta
Company | Marriott |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-09-04 |
Posted at | 8 months ago |
Job Number 23139933
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
- Handles employee questions and concerns.
- Provides feedback to employees based on observation of service behaviors.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Assists in supervising daily shift operations.
- Monitors employees to ensure performance expectations are met.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Opens and closes restaurant shifts.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Ensures all employees have proper supplies, equipment and uniforms.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Encourages employees to provide excellent customer service within guidelines.
- Meets and greets guests.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Sets a positive example for guest relations.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
- Coaches and counsels employees regarding performance on an on-going basis.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Supervises on-going training initiatives.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Supervises daily shift operations in absence of Restaurant Manager.
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