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Guest Service Officer Jobs

Guest Service Officer - Korean Speaking
By Four Seasons Hotels and Resorts At Bali, Indonesia
Strong computer skills, including a knowledge of Opera.
Previous experience from a Guest Service Officer of a 5* hotel or guest facing luxury environment is a plus.
Have thorough product knowledge to assist guest at all times.
Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
Guest centricity and understanding the importance of guest’s preferences.
Ability to work under pressure in a fast-paced environment.
Guest Service Agent Jobs
By COMO Uma Canggu At Kuta Utara, Indonesia

COMO Uma Canggu is hiring a Guest Service Agent. Job requirements are: - Fluent in English - Minimum one year of experience in similar role at five star hotel - Opera background Connect with us ...

Guest Service Representative Jobs
By COMO Uma Canggu At Kuta Utara, Indonesia

COMO Uma Canggu, we are hiring a Guest Service Agent. At COMO, we welcome individuals who share our values of Passion, Creativity and Style to join our family. Please send your application to ...

Guest Service Agent Jobs
By IZE Canggu At Badung, Indonesia

Company Description: Seminyak’s ever-popular IZE hotel is bringing its laid-back charm to Bali’s next hip and happening neighbourhood, Pererenan–Canggu. Job Description: Guest Service Agent

Guest Service Representative Jobs
By Sheraton Hotels & Resorts At Lombok, Indonesia

채용 번호 23105445 작업 카테고리 Rooms & Guest Services Operations 위치 Sheraton Senggigi Beach Resort, Jalan Raya Senggigi Km. 8, Lombok, West Nusa Tenggara, Indonesia 지도에서 보기 스케줄 Full-Time 원격 ...

Guest Service Officer Jobs
By Fairfield Inn & Suites by Marriott At Kuta, Indonesia

Job Number 23092598 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Bali South Kuta, Jl. Wana Segara No.25, South Kuta, Bali, Indonesia VIEW ON MAP Schedule ...

Guest Relations Officer Jobs
By MPC At Kota Tangerang, Indonesia
- Diploma or BSc/BA in Hospitality Management is preferred
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Manage meeting rooms' schedule and ensure the schedule runs smoothly
- Minimum 3 years’ experience as a Guest Relations Officer
- Proficiency in English; knowledge of additional languages is a plus
We are looking for a Guest Relations Officer to work at our office in Revenue Tower, Jakarta.
Guest Service Center Jobs
By Four Points by Sheraton At Medan, Indonesia

Job Number 23088896 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Medan, Jalan Jendral Gatot Subroto, Medan, North Sumatra, Indonesia VIEW ON MAP ...

Asst. Manager Guest Service Centre
By The Ritz-Carlton Hotel Company, L.L.C. At Lannyna, Indonesia

Job Number 23085929 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia VIEW ON MAP Schedule ...

Guest Service Agent Jobs
By Hotel Indonesia Group (HIG) Sanur At Denpasar, Indonesia

Company Description: Hotel Indonesia Group (HIG) is the umbrella group and brand for consolidated state-owned hotels. HIG identifies itself as an international class competitive hotel management ...

Guest Relation Officer Jobs
By Swiss-Belcourt Bogor At Bogor, Indonesia

Company Description: Swiss-Belcourt Bogor is a midscale hotel in Bukit Cimanggu City, a prime residential area in Bogor. Job Description: Guest Relation Officer

Reservation & Guest Service Staff
By Canggu Properti Management At Bali, Indonesia

Our fast-growing property management company located in Berawa, Canggu, Bali is seeking a Reservation and Guest Relation Staff with the requirements as following : As the Reservation and Guest ...

Guest Service Agent Jobs
By Gumaya Tower Hotel At Semarang, Indonesia

Company Description: Hotel kelas atas bertingkat tinggi ini berada di Kawasan Pusat Bisnis, serta berjarak 1 km dari stasiun kereta Semarang Poncol dan 6 km dari Bandara Internasional Ahmad Yani. Job ...

Guest Relation Officer Jobs
By Sheraton Hotels & Resorts At Lombok, Indonesia

Job Number 23082714 Job Category Rooms & Guest Services Operations Location Sheraton Senggigi Beach Resort, Jalan Raya Senggigi Km. 8, Lombok, West Nusa Tenggara, Indonesia VIEW ON MAP ...

Guest Service Agent Jobs
By Hilton At Bandung, Indonesia
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Supervisor-Guest Service Jobs
By Bulgari Hotels & Resorts At Bali, Indonesia

職務編號 23081250 工作類別 Rooms & Guest Services Operations 地點 Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia 在地圖中查看 工作編制 Full-Time 身處外地？ N ...

Guest Relations Officer Jobs
By Dprima At Jakarta Raya, Indonesia

- Vacational High School/equivalent education - 1-2 year of experience working in hotel industry - Good Attitude & Profesional appearance

Guest Service Aide Jobs
By The Ritz-Carlton Hotel Company, L.L.C. At Jakarta, Indonesia

채용 번호 23077902 작업 카테고리 Rooms & Guest Services Operations 위치 The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Daerah Khusus Ibukota Jakarta, ...

Guest Service Officer Jobs
By Citadines Gatot Subroto Jakarta At Jakarta, Indonesia

Company Description: Citadines Gatot Subroto Jakarta is set strategically in the Golden Triangle of Jakarta, located along the main road of Gatot Subroto within Jakarta’s Central Business District. ...

Guest Service Agent Jobs
By St. Regis Hotels & Resorts At Nusa Penida, Indonesia

Job Number 22217654 Job Category Rooms & Guest Services Operations Location The St. Regis Bali Resort, Kawasan Pariwisata, Nusa Dua, Bali, Indonesia VIEW ON MAP Schedule Full-Time ...

Are you passionate about providing exceptional customer service? We are looking for a Guest Service Officer to join our team and provide outstanding service to our guests. If you have a friendly and professional attitude, then this is the perfect job for you!

Overview:

A Guest Service Officer is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They greet guests, answer questions, provide information, and assist with check-in and check-out. They also handle complaints and resolve any issues that arise.

How To Become an Guest Service Officer:

To become a Guest Service Officer, you will need to have a high school diploma or equivalent. You should also have experience in customer service and hospitality. Additionally, you should have excellent communication and interpersonal skills.

Guest Service Officer Skills:

• Excellent customer service skills
• Knowledge of hospitality industry
• Ability to handle complaints and resolve issues
• Strong communication and interpersonal skills
• Ability to multitask
• Knowledge of computer systems and software
• Ability to work independently

What is Guest Service Officer Knowledge?

• Knowledge of hospitality industry
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services

What is Guest Service Officer Responsibilities?

• Greet guests and provide information about the hotel and local attractions
• Answer questions and provide assistance to guests
• Handle check-in and check-out procedures
• Handle complaints and resolve any issues that arise
• Maintain accurate records and files
• Ensure that all areas of the hotel are clean and presentable
• Assist with other duties as needed

What is Guest Service Officer Experience?

• Previous experience in customer service and hospitality
• Previous experience in a hotel or resort setting
• Previous experience in a similar role

What is Guest Service Officer Qualifications?

• High school diploma or equivalent
• Experience in customer service and hospitality
• Excellent communication and interpersonal skills
• Ability to multitask
• Knowledge of computer systems and software

Guest Service Officer Education:

• High school diploma or equivalent
• Hospitality or customer service related courses or certifications
What tools help Guest Service Officer work better?
• Customer relationship management (CRM) software
• Hotel management software
• Online booking systems
• Point of sale (POS) systems
• Communication tools such as email, chat, and phone
Good tips to help Guest Service Officer do more effectively?
• Be friendly and professional when interacting with guests.
• Listen carefully to guests and respond to their needs.
• Stay up to date on hotel policies and procedures.
• Maintain accurate records and files.
• Stay organized and prioritize tasks.
• Follow up with guests to ensure their satisfaction.
Common Guest Service Officer interview questions?
• What experience do you have in customer service and hospitality?
• How would you handle a difficult customer?
• What do you think makes a successful Guest Service Officer?
• How do you stay organized and prioritize tasks?
• What do you think are the most important qualities for a Guest Service Officer?