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Guest Service Officer Jobs in Kota Depok, West Java

Guest Service - Telephone Operator
By Sheraton Hotels & Resorts At Lombok, Indonesia

Job Number 23134199 Job Category Rooms & Guest Services Operations Location Sheraton Senggigi Beach Resort, Jalan Raya Senggigi Km. 8, Lombok, West Nusa Tenggara, Indonesia VIEW ON MAP ...

Bellman (Guest Service Host)
By Alila Hotels At Bali, Indonesia

Possess a current driving licence (SIM A)

Guest Service Supervisor Jobs
By Marriott At Bali, Indonesia

Job Number 23123844 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia Schedule Full-Time ...

Bellman (Guest Service Host)
By Alila Hotels At Seminyak, Indonesia
Diploma in Hospitality Management or similar
Experience in Reception or in a guest service type of role
Well-groomed, friendly and warm personality
Guest Service Officer - Korean Speaking
By Four Seasons Hotels and Resorts At Bali, Indonesia
Strong computer skills, including a knowledge of Opera.
Previous experience from a Guest Service Officer of a 5* hotel or guest facing luxury environment is a plus.
Have thorough product knowledge to assist guest at all times.
Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
Guest centricity and understanding the importance of guest’s preferences.
Ability to work under pressure in a fast-paced environment.
Guest Service Representative Jobs
By Sheraton Hotels & Resorts At Lombok, Indonesia

채용 번호 23105445 작업 카테고리 Rooms & Guest Services Operations 위치 Sheraton Senggigi Beach Resort, Jalan Raya Senggigi Km. 8, Lombok, West Nusa Tenggara, Indonesia 지도에서 보기 스케줄 Full-Time 원격 ...

Reservation & Guest Service Staff
By Canggu Properti Management At Bali, Indonesia

Our fast-growing property management company located in Berawa, Canggu, Bali is seeking a Reservation and Guest Relation Staff with the requirements as following : As the Reservation and Guest ...

Guest Relation Officer Jobs
By Sheraton Hotels & Resorts At Lombok, Indonesia

Job Number 23082714 Job Category Rooms & Guest Services Operations Location Sheraton Senggigi Beach Resort, Jalan Raya Senggigi Km. 8, Lombok, West Nusa Tenggara, Indonesia VIEW ON MAP ...

Supervisor-Guest Service Jobs
By Bulgari Hotels & Resorts At Bali, Indonesia

職務編號 23081250 工作類別 Rooms & Guest Services Operations 地點 Bulgari Resort Bali, Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali, Bali, Indonesia 在地圖中查看 工作編制 Full-Time 身處外地？ N ...

Guest Services Officer Jobs
By Four Points by Sheraton At Seminyak, Indonesia

Job Number 23068621 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Bali Seminyak, Jalan Petitenget, Seminyak, Bali, Indonesia VIEW ON MAP Schedule ...

Supervisor-Guest Service Jobs
By W Hotels At Seminyak, Indonesia

แมริออท อินเตอร์เนชั่นแนลเป็นผู้ว่าจ้างที่ให้โอกาสเท่าเทียมกัน เราเชื่อในการจ้างบุคลากรที่มีความหลากหลายและสนับสนุนวัฒนธรรมที่รวมทุกกลุ่มคนและให้ความสำคัญกับคนเป็นอันดับหนึ่ง เรามุ่งมั่นที่จะไม่เลือกปฏิบัติบนหลักการที่ได้รับความคุ้มครอง เช่น ความพิการและสถานะทหารผ่านศึก หรือหลักการอื่นๆ ที่ครอบคลุมภายใต้ข้อกฎหมายที่เกี่ยวข้อง

Are you passionate about providing exceptional customer service? We are looking for a Guest Service Officer to join our team and provide outstanding service to our guests. If you have a friendly and professional attitude, then this is the perfect job for you!

Overview:

A Guest Service Officer is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They greet guests, answer questions, provide information, and assist with check-in and check-out. They also handle complaints and resolve any issues that arise.

How To Become an Guest Service Officer:

To become a Guest Service Officer, you will need to have a high school diploma or equivalent. You should also have experience in customer service and hospitality. Additionally, you should have excellent communication and interpersonal skills.

Guest Service Officer Skills:

• Excellent customer service skills
• Knowledge of hospitality industry
• Ability to handle complaints and resolve issues
• Strong communication and interpersonal skills
• Ability to multitask
• Knowledge of computer systems and software
• Ability to work independently

What is Guest Service Officer Knowledge?

• Knowledge of hospitality industry
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services

What is Guest Service Officer Responsibilities?

• Greet guests and provide information about the hotel and local attractions
• Answer questions and provide assistance to guests
• Handle check-in and check-out procedures
• Handle complaints and resolve any issues that arise
• Maintain accurate records and files
• Ensure that all areas of the hotel are clean and presentable
• Assist with other duties as needed

What is Guest Service Officer Experience?

• Previous experience in customer service and hospitality
• Previous experience in a hotel or resort setting
• Previous experience in a similar role

What is Guest Service Officer Qualifications?

• High school diploma or equivalent
• Experience in customer service and hospitality
• Excellent communication and interpersonal skills
• Ability to multitask
• Knowledge of computer systems and software

Guest Service Officer Education:

• High school diploma or equivalent
• Hospitality or customer service related courses or certifications
What tools help Guest Service Officer work better?
• Customer relationship management (CRM) software
• Hotel management software
• Online booking systems
• Point of sale (POS) systems
• Communication tools such as email, chat, and phone
Good tips to help Guest Service Officer do more effectively?
• Be friendly and professional when interacting with guests.
• Listen carefully to guests and respond to their needs.
• Stay up to date on hotel policies and procedures.
• Maintain accurate records and files.
• Stay organized and prioritize tasks.
• Follow up with guests to ensure their satisfaction.
Common Guest Service Officer interview questions?
• What experience do you have in customer service and hospitality?
• How would you handle a difficult customer?
• What do you think makes a successful Guest Service Officer?
• How do you stay organized and prioritize tasks?
• What do you think are the most important qualities for a Guest Service Officer?