System Customer Service Jobs

Ability to work effectively and add value as a team member. Demonstrated technical knowledge and consultative skills.

Capabilities to work with various non-technical groups (finance, legal, Post sales)

Capabilities in designing end to end large complex network to meet Service Providers requirements

Having experience in and a working knowledge of common open and proprietary operating systems as well as virtualization and containerization technology

Direct account and partner responsibilities for assigned accounts

Excellent written and verbal communication, listening, and strong presentation skills

Ability to work effectively and add value as a team member. Demonstrated technical knowledge and consultative skills.

Capabilities to work with various non-technical groups (finance, legal, Post sales)

Capabilities in designing end to end large complex network to meet Service Providers requirements

Having experience in and a working knowledge of common open and proprietary operating systems as well as virtualization and containerization technology

Direct account and partner responsibilities for assigned accounts

Excellent written and verbal communication, listening, and strong presentation skills

Diagnose and troubleshoot customer-reported issues, utilizing knowledge bases, manuals, and other available resources.

Continuously expand your knowledge of our systems and software products to stay up-to-date with new features and enhancements.

Identify recurring customer issues and proactively suggest improvements to reduce customer support volume and enhance the customer experience.

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a customer service or technical support role, preferably within a software or technology company.

Excellent problem-solving skills and the ability to break down and analyze technical issues effectively.