Supervisor Training Jobs

Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

Should manage a team of 8-10 QA team effectively and for process improvement

Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies

Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)

Should have an excellent knowledge of MS Office (PPT, Word and Excel)

Administration of applicable certification and training processes for staff up to and including internal and client requirements

Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)

2-4 years related experience or experience in Contact Center environment

Strong communication skills, both written and verbal

Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes

Education: Bachelor's degree in a related field. Additional certifications in sales training or learning methodologies are a plus.

Create comprehensive and engaging training programs for field sales representatives, covering product knowledge, sales techniques, industry trends, and customer engagement strategies.

Provide one-on-one coaching and mentoring to sales representatives, focusing on individual skill development, performance improvement, and addressing specific challenges.

Excellent verbal and written communication skills in English, with the ability to convey complex information in a clear and concise manner.

Strong team collaboration skills, working closely with different departments to align training initiatives with broader company objectives.

Confident and engaging presentation skills in English, both in person and virtually.

Administration of applicable certification and training processes for staff up to and including internal and client requirements

Lead Training and Quality task forces/action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)

2-4 years related experience or experience in the Contact Center environment

Strong communication skills, both written and verbal

Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes

To manage & supervise specialist training HSE to conduct training on site as per Position Requirement Matrix & Training Matrix

To Manage HSE Certification competency of employee

To manage training equipment & conduct HSE Training

To coordinate with external training Provider and Certification Institution

Minimum of 3 years experiences in HSE Training or HSE Supervisory experience required

Minimum 3 years industrial experience in Mining industries