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Senior Customer Service Jobs

Senior Customer Service Representative
By Diversey At Jakarta, Indonesia
Keep customer informed on the complaint status & manage complaints to closure
Collaborate with other departments at regular meetings for continuous reduction in complaints and improvement to total Customer Experience.
Own the region and territory nominated for service offerings and maintain Customer Satisfaction, very important part for this position
Act as a Subject Matter Expert for all systems to support colleagues and wider business
Facilitate the sales of the company’s products through up selling and cross selling.
Provide visibility to customers on order status
Customer Service Representative, Senior
By Air Liquide At Area DKI Jakarta, Indonesia
Generate regular sales reports, analyze sales data, and provide insights to the sales team and management for decision-making purposes.
Coordinate with internal stakeholders, including production, logistics, and finance teams, to ensure timely delivery and resolution of any order-related issues.
Manage and compile customer feedback to identify areas for improvements in services and sales processes.
Bachelor’s degree or equivalent experience required.
Preferably minimum 5-7 years of experience.
Good in Correspondence, Communication, Negotiation & Computer skills.
Senior Customer Service Associate
By KAF Sekuritas Indonesia At Jakarta Raya, Indonesia
• Maintain daily, weekly, monthly sales report to management
• Minimum 3-years experiences in the same position, especially in capital market industry.
• Having good knowledge and understanding of capital market products and services.
• Managing customers’ securities accounts.
• Handling opening of securities accounts.
• Building good relationship with the customers.
Senior Customer Service Manager
By Ringkas At Jakarta, Indonesia

Customer Experience Manager What we're looking for Operations Enablement Team, as Customer Service managing Ringkas Care hotline (Call & Messages) and supporting customers on site with partners. ...

Avp - Customer Service Senior Analyst
By Citi At Jakarta, Indonesia
5-8 years of previous experience in call center management preferred
Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area
Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives
Previous experience in financial services preferred
Demonstrated organizational and problem-solving skills
Bachelor's degree/University degree or equivalent experience