Retail Finance Customer Service Shopeepaylater Jobs

Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers

Receive, handling, resolve calls and provide solutions for complaints from customer

Provide customer with product and service information

Identify and escalate priority issues

Documenting all call information according to SOP

Candidates must possess at least Bachelor's Degree in any major (Fresh graduate are welcome)

Excellent time management and organizational skills.

Evaluate employee performance to gauge where skills are lacking.

Create training programs to address skill gaps in employees.

Impressive communication, presentation, and interpersonal skills.

A minimum of 3-5 years of proven experience in a training position.

Solid knowledge of the latest corporate training techniques.

Having experience to handle hard complaints cases and good in service recovery is preferred

Good communication, and has a good public speaking skill.

Handling cases from User via case escalation - Webform Special by CS Inhouse

Understand the latest information and provide accurate information.

Assist end-users with their problems and resolve it promptly.

Follow-up on outstanding cases and follow-up with customers.