Patient Journey Partner Jobs

Technical Skills: Customer Journey Design; Customer Journey Mapping, Channel Management, Campaign Management, Customer Experience Management, A/B Testing, Marketing Automation, Digital Marketing

Preferred Certifications: Digital Marketing Certifications; Data Analytics Certifications; Project Management Certifications

Experience Design & Journey - Channel Orchestration Manager,

Supports in developing the detailed customer experience roadmap with prioritization rules and guidelines for improving the customer experience

Designs well-orchestrated campaign user journeys with the right touchpoints, frequency & sequencing, leveraging HCP 360 and behaviour-based personas

Bachelor’s Degree in Sales, Marketing, or any other related discipline. MBA preferred.

3. Establish an agent system and manage agents at all levels.

2. Assist in the establishment and operation of offline medical institutions and doctor groups;

3. Strong execution, learning ability and result orientation.

Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.

National hemodialysis certification is not required in New Mexico.

Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR

Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR

Must have New Mexico dialysis technician certificate at time of hire OR

Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients.

Job Title: Patient Relations Manager

4. Provide information about our services, process new patient registrations, and manage patient profiles as necessary.

1. Proven experience in a customer service role, ideally within the healthcare sector.

3. Strong written and verbal communication skills.

To apply, please send your resume, cover letter, and references to [email protected] or [email protected]

1. Communicate with patients through WhatsApp, Chatwoot and Email in a timely and professional manner.

Experience in commercial execution as well as product management track record

A minimum of 5 years’ experience in field sales, product management

Ability to influence and drive change through exceptional written and verbal communication skills in a collaborative way

Sales, product, marketing or field services experience

Experience operating in a matrix environment with regional & with global teams

Experience as a change agent and process oriented individual

Membangun hubungan dengan pasien, keluarga dan staf untuk menciptakan lingkungan di mana pengalaman dan kepuasan pasien adalah hal yang utama.

Mengomunikasikan temuan dengan tepat kepada anggota tim kesehatan.

Menanggapi dan menyelidiki keluhan dan masalah serta mengomunikasikan masalah yang diidentifikasi staf yang tepat.

Minimal D3 untuk semua jurusan.

Diutamakan yang sudah berpengalaman di bidang yang sama selama minimal 1 tahun.

Memiliki kemampuan observasi yang tinggi.

5+ years of experience with management in digital and/ or product development

Knowledge of digital engagement best practices

Developing a comprehensive digital business engagement strategy and overseeing its execution

Assessing new business opportunities with a strong revenue target in mind

Maintaining strong working relationships with key stakeholders

Identifying, exploring, and evaluating business opportunities, performing customer journey & risk assessment, and potentially mitigating risks

Partner across the People teams to build and align our system of talent management practices

Ability to be effective in and comfortable with strategic thinking, project management, as well as tactical implementation

Collaborate on action plans for effective integration of new employees and remote staff through onboarding and orientation

6+ years experience in People Operations/Human Resources/Learning & Development/Employer Branding with a focus on employee engagement, employee experience or organizational effectiveness

Demonstrated experience in evaluating employee data and creating actionable plans

Evaluate existing programs and processes and provide recommendations for improvement

Excellent stakeholder engagement skills including partnering with TAE's and organizations is required. Experience partnering with PAGs is highly desired.

Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.

Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)

Self managed and self directed - able to work independently

Experience leading Cross-functional team is required. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.

Strong business acumen with desired expertise in commercialization, medical and customer experience excellence

As Finance and Operation Manager, you will be responsible to :

2) Min. 3 years of experience in finance.

1) Min. Bachelor's degree in accounting, finance, or related major.

3) Organized, and detail-oriented with excellent interpersonal skills.

4) Strong ethics, with an ability to manage confidential data.

1) Ensure the financial health of the organization through strategizing and executing financial tasks & projects.