It Monitoring Helpdesk Jobs

At least 2 years of working experience in IT Support / IT Network

Good communication skills both oral and verbal, Fluent in English is a must

Troubleshoot all IT system and network problems

Monitoring and maintaining computer systems and networks

Setting up account for new users

Resolve network issues (Routing and Switching)

Have knowledge and experience in Data Center on-premises hybrid and cloud technology.

Configure and manage Network, both for on premises and cloud.

Manage monitoring team (Unified monitoring: Server, network, performance, utilization, Apps) including report, escalation, establish and improve the process.

Have 4+ years’ of experience and hands-on in IT network and monitoring for on-premises and cloud.

Have experience and hand-on in configure and troubleshooting network devices (Router, Modem, Switch, Access point, etc.)

Create and setup the connection and network for new environment or site.

Having knowledge of Multifinance business

Having minimum 2 years of experience

Having knowledge of Journal, Reconcile, and Accounting

Handle issues by ticket submitted

Quick response to user relates issues with defined SLA tim

Maintain daily/weekly/monthly reconcile operational - accounting transactions

1. Memantau dan menganalisis peristiwa keamanan di sistem jaringan dan jaringan pelanggan.

2. Mengoperasionalkan perangkat keamanan informasi ( SIEM, Firewall, IDS/IPS, dan lain sebagainya).

3. Melakukan koordinasi kepada Information Security Analyst terhadap insiden keamanan informasi.

1. Memiliki pengalaman satu tahun di Perusahaan IT / posisi yang sama

2. Pendidikan Sarjana Stara Satu Sistem Komputer / Teknik Komputer

6. Mahir mengoperasikan Microsoft Office

SOC 24/7 - Layer 1

1. Memantau dan menganalisis peristiwa keamanan di sistem jaringan dan jaringan pelanggan.

2. Mengoperasionalkan perangkat keamanan informasi ( SIEM, Firewall, IDS/IPS, dan lain sebagainya).

3. Melakukan koordinasi kepada Information Security Analyst terhadap insiden keamanan informasi.

1. Memiliki pengalaman satu sampai dua tahun di Perusahaan IT / berpengalaman

2. Pendidikan Sarjana Stara Satu Sistem Komputer / Teknik Komputer

L1 for user support, troubleshooting computer user problem etc

Resolving IT support requests from employees

Answering employee questions regarding computer systems

Gathering and analyzing data to diagnose problems with computer systems

Changing configurations, settings and permissions to fix computer issues

Generating sign ins for new hires during the onboarding process

Have experience and knowledge of endpoint management software, for example ManagedEngine, Kaseya, Ivanti, or others, and Trendmicro or Symantec antivirus software.

Certifications or participation in training: ITIL, service management, incident management, network, system, database, SolarWinds, Dynatrace, etc.

Having knowledge of service management, incident and problem management, monitoring, system availability and utilization, capacity planning.

Have experience working in a bank and understand the process of change management in a bank.

Have experience in managing Windows Operating System (O/S), Active Directory, and endpoint security hardening for at least 5 years.

Providing assistance and solutions to users/staff regarding any service requests or complaints related to the work devices/computers being used.

Have a good knowledge of basic network concepts.

Having a good knowledge of hardware, software, and server system.

Have experience in handling network and computer troubleshooting.

Have a good knowledge of Linux.

Bachelor’s degree (or equivalent) in Computer Science.

Able to shifting of work.