Key User Manager Jobs

General competencies: communication, people management, presentation skills, organizational ability, analytical skills, strategical thinking, entrepreneurship, leadership, English skills

Selling and creating additional services (fleet management, full service, pick up and 24 hour repair)

Knowledge of industry (construction, manufacturing)

Strong communication skills across all hierarchy level

Market knowledge for respective country / area

TGS and GM responsibility for Sales Force driven customers

Manages the team on a day-to-day basis, allocating responsibilities and work, and delegating responsibilities as appropriate and assessment of the same.

Experience of working as End User Manager or Team Leader

Demonstrable understanding and familiarity with concepts surrounding quality of service, service level management and service delivery

Monitors and manages call volumes to ensure SLA achievement for incidents, requests, and problems

Manage client escalations and put improvements in place to prevent re-occurrence.

Working experience > 7 years in the related area

General competencies: communication, people management, presentation skills, organizational ability, analytical skills, strategical thinking, entrepreneurship, leadership, English skills

Selling and creating additional services (fleet management, full service, pick up and 24 hour repair)

Knowledge of industry (construction, manufacturing)

Strong communication skills across all hierarchy level

Market knowledge for respective country / area

TGS and GM responsibility for Sales Force driven customers