Freelance Product Support Jobs

1+ years of experience in IT customer support

Excellent communication and problem-solving skills

Strong written and verbal communication skills in Bahasa Indonesia and English languages

Provides excellent customer service and ensures customer satisfaction while managing employee workstations, desktops, and home networking equipment.

Respond to customer inquiries in a timely and accurate manner

Troubleshoot and resolve software and hardware issues

Excellent verbal and written communication skills

Providing new clients all around Indonesia.

Support and help with technical problems or any troubleshooting of the client, and solve their problems.

Contributing technical support for new products or technology from the principal before execution to Clients.

Bachelor's degree majoring in geodesy/geomatics

Familiar with all surveying equipment.

Collaborate with cross-functional teams to improve Moladin's product offerings

Manage and maintain internal technical documentation

Analyze data and provide insights to improve customer experience

Proven work experience as a Technical Support Engineer or similar role

Strong problem-solving and critical thinking skills

Experience with coding languages such as NodeJS and javascript

Able to operate a laptop

Able to operate putty is a plus

Operate the Elibox devices connection to DVR

Comply with technical regulations (candidate will be trained beforehand)

(candidate will be trained beforehand)

Building a comprehensive flow to manage issues from user or internal stakeholders.

All must be documented properly in order to have complete tracking and assessed priority.\

Responding to all feedback and reviews on PlayStore and AppStore.

Escalation must be done immediately for any critical issues. Definition of critical issues are TBD.

Responding to feedback on the Community group in Whatsapp group.

Scopes: Yummy app community and 11 IDN Times community groups