Customer Experience Analyst Supervisor Jobs

Translate functional requirements into technical design

Bachelor degree with at least 2 or more year experience in C#, ASP.Net, ADO.Net, JQuery and JavaScript is a plus.

Bachelor degree with at least 2 year experience consider for developer position

At least 1 year of Outsystems platform experience (Preferred)

Enterprise technologies experience is very much advantageous

Take responsibility for technical design and coding (both new or existing systems)

Responsible for delivering end state of standard and adhoc reports to Senior Management, Regulatory Agencies and various business partners.

Manage and track experiences for key customer segments and analyze points for improvement.

Governance PIC for CX (MCA, Risk related, IOM management, etc).

Analytical skills to evaluate information from multiple sources.

5-8 years of experience in customer experience marketing or research role;

Experience providing project or product leadership and performing qualitative and quantitative research

• Knowledge of Windows and Linux patch management and related information security functions

• Familiar with privilege user ids operation/management.

• Product knowledge on Cloud scanning and vulnerabilities an added advantage.

• Able to work with application team and understand the requirements for application.

reported vulnerabilities that are false positive part of the scans

• Work with infrastructure team and vendor on vulnerabilities detected during scanning and driving

Manage Customer Journey to ensure best satisfaction for Customer and Partner

Having 1-2 years of working experience in Operations Excellence/Customer Experience/Customer related

Excellent critical thinking and problem solving skills

Excellent communication skills and eager to learn

Support qualitative and quantitative studies to improve or evaluate process

Communicate findings to related counterparts and monitor the implementation

Berpengalaman sebagai Supervisor minimal 2 tahun dibidang yang sama (Customer Relationship Management, Customer Experience, Customer Engagement, Customer Success).

Memastikan database tersegmentasi secara efektif untuk aktivitas Customer Relationship Management yang lebih terarah

Merencanakan, memonitor, dan mengevaluasi campaign internal Customer Relationship Management

Memastikan rencana kerja dan mengelola aktivitas Customer Experience untuk existing customer

Berkoordinasi dengan departemen internal lainnya yang berhubungan dengan pelaksanaan aktivitas Customer Experience

Mengawasi pekerjaan harian tim Customer Experience