Community Relations Assistant Jobs

Manage returns, track complaints and follow up accordingly

Don’t have the writing skills of a native English speaker

Are looking for a fully remote position

Opportunities for part-time or remote work

Help our clients with any questions they have, whether via email, Etsy, Whatsapp or social media

Respond to reviews and follow up as needed

Manage Mecapan’s Member on Community Group and being point of contact regarding Membership activities

Manage Social Media campaigns for various social media platforms to align with marketing strategies

Min. 2 years of experiences on related fields

Excellent skill to analyze data, understanding excel or spreadsheet

Excellent communication and interpersonal skills

Planning and execute Membership monthly event activity

Memberikan informasi terkait produk, promo, dan aplikasi Mapan

Membuat konten informasi terkait produk, promo, dan aplikasi Mapan

Mengelola grup WhatsApp untuk wilayah Surabaya

Berdomisili di Surabaya dan sekitarnya

Memiliki laptop pribadi dan handphone android

Memiliki latar belakang pendidikan Ilmu Komunikasi, Pemasaran (Marketing), Ilmu Sosial Politik, atau jurusan terkait

Memberikan informasi terkait produk, promo, dan aplikasi Mapan

Membuat konten informasi terkait produk, promo, dan aplikasi Mapan

Mengelola grup WhatsApp untuk wilayah Bandung

Berdomisili di Bandung dan sekitarnya

Memiliki laptop pribadi dan handphone android

Memiliki latar belakang pendidikan Ilmu Komunikasi, Pemasaran (Marketing), Ilmu Sosial Politik, atau jurusan terkait

Preferably have experience managing community

Proficient computer skill, including microsoft office (excel,powerpoint,word)

Reply to customer chats on WhatsApp

Managing user journey to make it more efficient

Collect and provide solutions to problems from users

Ability to conversation in English