Client Relations Assistant Jobs

Are you the Client Relations Assistant we need?

As part of our Customer Love team, you’ll be guiding our amazing Gardens of the Sun community of existing and potential clients, and build our community even stronger. You help make every single client feel blown away by their experience and truly cared for.

You’ll be talking with and helping our clients about everything from finding the perfect engagement ring to which ring size or metal to choose. You' re pro-active in constantly improving our client experience. As you’ll be closest to our clients and practically their friend, you're their voice in our team and you share their feedback. You also collaborate with the Visuals Team for images of custom stones and finished jewelry, the Marketing Team for social sharing of clients experiences and post-purchase follow-up, and the Production Team for inventory and handling returns and exchanges.

You're proactive in constantly improving the client experience. As you’ll be closest to our clients, you’re their voice in our team and you share their feedback.

You're a (near) native English speaker with the right attitude and a way with words. You love building relationships with our community. Thanks to you, our clients keep coming back.

This is a great opportunity if you genuinely and passionately love taking care of people and want to make a positive impact through your role.

Expected start date: immediately

What We Expect You'll Be Doing

• Respond to client tickets and live chat
• Help to develop the client support team by sharing insights, contributing to blog posts, coming up with solutions and discussing best practices
• Respond to reviews and follow up as needed
• Help our clients with any questions they have, whether via email, Etsy, Whatsapp or social media
• Support any special sale events
• Manage returns, track complaints and follow up accordingly

Flexible work hours throughout the week, ideally you also work half a day on Saturday to support our clients in different time zones.

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.

No in-depth experience needed, because you’ll be trained on the job. We’re looking for a junior with (near) native English, the right attitude and a way with words. Someone keen to learn from and alongside our team. You’re obsessed with detail and understand our unique brand tone of voice, perspective and values.

Requirements

YOU'LL LOVE THIS JOB IF YOU

• Are a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right
• Always double check your writing for spelling and grammatical errors and you can bring our brand’s unique, playful voice into the conversation
• Get the details right — you don’t half-ass anything or let little things slip through the cracks
• Feel satisfied when you get to help others and enjoy making things easier for our clients and team. You delight in going over-the-top to make people happy, and always over-deliver
• Can think out of the box and love to find effective solutions to resolve complex customer service challenges that leave everyone happier
• Love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back
• Have genuine interest in people and their needs, and you're not afraid to support your team members
• Nail the delicate balance between sales and service
• Are to the point and clear in your communication. Writing comes easily to you and you have excellent verbal and written communication skills in English
• Are pro-active and a quick learner, interested in learning more about jewelry and gemstones

THIS POSITION IS NOT FOR YOU, IF YOU

• Are looking for a fully remote position
• Can’t take constructive feedback and criticism on your writing
• Can’t communicate in a conversational tone
• Don’t have the writing skills of a native English speaker
• Aren’t looking for a long-term position
• Don't have the ability to work independently without constant direction
• Aren’t based in Bali

Benefits

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

• Employee discounts
• Opportunities for part-time or remote work
• No dress code
• An equal opportunity environment that encourages you to learn and grow
• You’ll be working from our lush and green Bali studio in a collaborative, young and fun-loving team
• Flexible working hours
• 20 days of annual leave, on top of national holidays