Cluster Director Of Operations Jobs in Kota Tangerang, Banten

Experienced in the Hospitality, Travel or Leisure industry management.

Experience in F&B and Rooms Management preferred.

Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Manage all direct reports professionally, encouraging good teamwork and operations.

Assist the General Manager in all activities and functions related to the daily operations of the hotel.

Proven track record of senior leadership and strategic management in the technology industry, overseeing operations in a rapidly growing environment.

Demonstrated experience in designing and implementing scalable operational frameworks and processes, driving efficiency and optimization.

Strong analytical skills and the ability to leverage data and metrics to drive insights, identify trends, and make data-driven operational decisions.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.

Proactive, results-oriented, and adaptable, with a strong ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.

Director of Operations key responsibilities

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Monitors hotel operations sales performance against budget.

Reviews reports and financial statements to determine hotel operations performance against budget.