Technical Consultant Jobs

Are you a passionate problem solver with a keen interest in sports and technology? EngageRM, a leading sports and entertainment tech scaleup, is on the lookout for a skilled Technical Implementation Consultant to join our team. Reporting to the Head of Services, you will be instrumental in shaping innovative solutions based on EngageRM's Microsoft Dynamics CRM, driving end-to-end digital projects that help our customers achieve their desired outcomes.

EngageRM is a market-leading sports tech scaleup that delivers Business and Marketing Automation, CRM, and Data Analytics globally for the sport and entertainment industry.

Our Vision

We believe that sport and entertainment is a force for good in the world. The passion, joy and excitement that the industry brings are needed more than ever by people globally, who seek connection and compassion. We want to help provide opportunities for inspiration and engaging experiences, by empowering our clients with the best tools and knowledge available today.

We seek to be a global employer of choice, offering the best possible conditions and support for our staff. This considers the differing needs of each person on our team, their stage of life and development.

While we work hard and have high ambitions, we realise that everyone in our business is an individual and that family comes first. We are not perfect, but we seek to actively support every person in our business to achieve their personal ambitions, as well as those of EngageRM.

We care deeply about our industry and our work, but also about the people we work with. We believe that great people are the foundation of any successful business, and we take the time and effort to recruit, nurture and grow committed people who care about what they do.

Our Business

We enable professional sports teams, venues, leagues, federations, and other businesses to drive fan engagement, partnerships and premium sales, community programs and more. We are at the cutting edge of our field, using AI, machine learning, voice recognition and other data to provide a single customer view and increase revenue, retention, and audience engagement.

EngageRM was founded in Australia and is quickly growing into the US, UK, European and other markets. We’re a Microsoft ISV (Independent Software Vendor) and have built our comprehensive solution within the Microsoft Dataverse. EngageRM is Microsoft’s number 1 global ISV partner in the sports and entertainment industry.

Some of the biggest and best-known brands in the world are our clients, along with some you’ve probably never heard of. What keeps it all together is incredible people. Because of our strong and consistent growth, we need to continue to find aligned, talented and caring experts who want to make a real difference.

What you can expect from EngageRM:

A focus on people and culture is important to us. If you’re looking for an opportunity to grow, a company that invests in your personal development, a solid compensation package, and a fun but committed culture with people who genuinely care about what they do, then you are in good company.

Find out more about what it’s like to work with us:

https://engagerm.com/about/about-our-people/work-with-us/

Our benefits:

•Competitive remuneration packages

•Flexible working environment including work from home

•Extensive training and career development opportunities

•Opportunity to travel

•Be a key player at a rapidly expanding global technology company

Role Overview

The role of Technical Implementation Consultant will report to the Head of Services. You will shape innovative solutions based on Engage RM’s Microsoft Dynamics CRM, resulting in end to end digital projects which help customers in achieving their outcomes. This role will require you to develop deep understanding of our clients’ processes and typical business needs.

In this role, you will also be a key member in the identification and design of solutions extending the EngageRM product.The implementation consultant will be required to oversee projects and ensure that we are delivering the appropriate outcomes.

The role is full time with the ability to work remotely. You will work with a highly experienced and very passionate team, with interesting and varied work. Significant opportunities are available for a high performer in this role.

In this role, you will:

•Implement Dynamics 365 CRM and the EngageRM solution for customers

•Perform workshops with clients to identify requirements, customizations, business rules and processes

•Analyze customer data, and assist with mapping, transforming and importing

•Perform progress and status meetings with clients on regularly scheduled intervals

•Work with the EngageRM development team to identify and document newly identified solutions for addition to the platform

•Document and design functional and product specifications

•Design conceptual architecture and technical solutions that leverages the most innovative Microsoft technologies

•Support the team as Subject Matter Expert on Dynamics CRM projects

•Support the team to ensure that project quality meets standards

•Manage partnerships with cross-functional teams to ensure consistent, positive client interaction

About you:

•You are familiar with data. You have experience integrating, transforming, mapping and manipulating data

•You are excited to expand your knowledge, and consulting skills, within the Microsoft Dynamics 365 product environment.

•Attention to detail and discipline to follow established policies and processes, as well as help shape these policies and procedures.

•You enjoy working in a high-performing team and contribute strongly to its success.

•You love sports, and are excited to assist teams in taking their business to the next level utilizing Dynamics 365 CRM and the EngageRM solution!

•Able to work under minimal supervision

•Must have attention to detail and ability to think out of box

•Excellent problem solving and analytical skills

•Fluent in English with strong verbal and written communication skills.

•Ability to effectively communicate and collaborate with our diverse team, as English is the primary language used within the company.

Your must have skills and experience:

•Experience implementing, customising or developing within Microsoft Dynamics 365 (CRM)

•You have a degree, or equivalent experience, in fields such as software engineering, computer science, mathematics, etc

•An understanding of software development principles, ideally within the Microsoft development ecosystem

•Familiarity with business application software implementations

•Understanding of cloud architectures and trends

•Comfortable interfacing with clients and managing tasks and expectations

•Demonstrated experience with large development projects using Microsoft Dynamics 365 (CRM)

•Demonstrated experience in developing CRM custom workflows and plug-ins

•Demonstrated experience in integrating D365 (CRM) with other software solutions

•Working knowledge of relational databases and data migration concepts

•Business Analysis skills on CRM related projects

Highly desirable skills:

•Experience developing flows with Power Automate

•Experience with Customer Voice

•Experience with Teams Telephony / Calling

•Experience developing SSRS / Power BI reports and dashboards

•Experience with Microsoft Marketing

•Experience with MS SQL