Systems Support Level 2 - Mining Software (Bali)

• Be Part of Well-established company|Working in an empowered workplace

About Our Client
A world leading provider of mining software and services

Responsibilities:

• Perform the installation and setup of software, making sure the system meets the client's needs.
• Deliver product training to our new and existing client base.
• Represent our clients in product and enhancement discussions to help improve the products and services that are being delivered.
• Assist end users in resolving software questions via telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
• Promote excellence in client support identify, review, and suggest strategies to improve service quality and efficiency.
• Understand a situation or problem, analyse, and interpret data, clearly present solutions, and make recommendations to client.
• Triage, resolve/ escalate and prioritise problems to Development Team.

The Successful Applicant
Requirements:

• Have a flexible can-do approach, a high attention to detail and demonstrate excellent interpersonal and time management skills.
• Experience in quickly learning new software applications and be open to innovative and challenging ideas.
• Self-directed demonstrate a desire for a long-term commitment to the role.
• Demonstrate a sound knowledge of SQL Server / Microsoft Access.
• Demonstrate an extensive knowledge of Microsoft Excel & Word.
• 5 years of IT Support or similar role.
• Ability to context switch and multi-task.
• Excellent communication skills and be proficient in English (spoken and written).

What's on Offer

• Working in an empowered workplace
• Be Part of Well-established company
• Competitive Remuneration Package

Contact: Nabila Ananda
Quote job ref: JN-062023-6079528