Sales Manager Jobs

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Sales Manager supports the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role will provide support and advice to the General Manager in strategic planning and overall business goals relating to Business Development issues of the brand and the hotel as well as maintain the corporate standards, brand integrity and hotel image.

What will I be doing?

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Keep updated with client relationships and overall business goals through regular entertainment and some activities.
• Develop increased room nights as well as banquet revenue.
• Review bills with organizers regularly to eliminate adjustments needed on final invoice.
• Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any).
• Regularly review Master A/C postings to ensure postings are correctly done.
• Obtain feedback from clients and follow through with the necessary actions.
• Actively participate in achieving the departmental goals which contribute to the marketing budget.
• Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan.
• Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas.
• Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Director of Sales regularly.
• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
• Maintain close co-ordination with respective departments on organizer’s requirements and last-minute event requirements.
• Establish and maintain files of major accounts and assist the Commercial Manager in maintaining the accounts management system.
• Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
• Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
• Assist the Commercial Manager in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups.
• Verify total charges and layout of invoices prepared by Accounts Receivable and send out to organizers.
• Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow.
• Maintain the active event profile database and group chart.
• Report to the Commercial Manager on potential markets needing coverage.
• Maximize up-selling opportunities whenever possible.
• Responsible for the dissemination of the group’s related information to other departments e.g. issues on banquet event orders and group resumes, chairing pre-event meetings.
• Attend major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.
• Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication.
• Negotiate with accounts on banquet, outside catering events.
• Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
• Carry out any other reasonable duties and responsibilities as assigned.
• Closely monitor accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts.
• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.

What are we looking for?

A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Submit weekly sales plans and reports.
• Understand and follow hotel policies, departmental rules, and SOPs.
• Oversee that group orders are routed to all departments concerned.
• Meet and service in-house FIT clients, groups and organizers.
• Plan sales calls properly to maximize results.
• Follow-up on correspondences.
• Carry out negotiation for rates with corporate clients and travel agents.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

LXR Bali

Schedule

Full-time

Brand

LXR by Hilton

Job

Sales and Marketing