Ms Engineer (Network Engineer)

Key Roles and Responsibilities:

• Provide telephonic or chat support to clients when required
• Follow the required handover procedures for shift changes to ensure service continuity
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems.
• Fulfil approved requests following agreed procedures
• Update existing knowledge articles or create new ones
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Identify problems and errors prior to or when they occur
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems.
• Monitors client infrastructure and solutions
• Report and escalate incidents where necessary
• Execute approved maintenance activities including patching and configuration changes

Academic Qualifications and Certifications:

• CCNP / VCP
• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Relevant certifications

Other Requirements:

• Experienced with routing & switching
• Experienced handling Vmware & Cisco products
• Willing to be based in Sorowako (Accommodation & Transportation will be provided)