Marketing Executive - Mandarin Speaking

CORE WORK ACTIVITIES

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Thank guests with genuine appreciation.

Sales

• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club International (MVCI).

Concierge Services

• To ensure all hotel transportation is clean and all the necessities is available.
• Assist guests in arranging their Transportation needs.
• Assist guest to book their day trips for activities/shows if they request to do so.
• Understand and be knowledgeable about Bali and all its attractions.

Communication

• Talk with and listen to other employees to effectively exchange information.
• Speak to guests and co-workers using clear, appropriate and professional language.

Working With Others

• Support all co-workers and treat them with dignity and respect.
• Assist in creating a pleasant team work environment and maintain a productive and positive team spirit.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.
• Demonstrate total understanding of the site’s culture as well as those standards of conduct and operation that exist with Marriott Vacation Club International (MVCI). Uphold MVCI’s highest standards of integrity and guest service.

Policies and Procedures

• Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.

Others

• Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.
• Respond sensitively to the needs and feeling of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Maintain current computer systems knowledge as used by the company.
• Perform other reasonable duty or function that may be assigned by management.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain computer systems knowledge (Goldmine, Timeshareware, Outlook, Word and Excel).
• Maintain an attitude and commitment to provide excellent service to all customers and associates.

COMPETENCIES, BASIC SKILLS, And PERSONAL CHARACTERISTICS

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Good hospitality skills; superior guest service and salesmanship
• Stress Tolerance
• Presentation
• Adaptability

Interpersonal Skills

• Team Work
• Telemarketing and personal contact skills
• Interpersonal Skills
• Ability to follow up and maintain a relationship with clients over a long period of time
• Diversity Relations
• Influence
• Customer Service Orientation

Communications

• Listening
• Applied Reading
• Exceptional telephone skills
• Proficiency in English – both verbal and written.
• Ability to communicate in Asian languages (Japanese, Thai, Cantonese, Mandarin, Indonesian) will be required from time to time, so will be an asset

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.