Learning And Development Manager (Pre-Opening) At Regent Bali Canggu

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.
Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leaders and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.
We are looking for a Learning Quality Manager who drives exceptional guest experiences through targeted and measured training platforms along with a high level of attention to detail in quality assurance and standards

• Guest Experience Tactical Solve meetings and action planning sessions Assist the leadership team in building the Quarterly Tactical Solve action planning Develop and conduct service quality and brand standards audits with department head stakeholders Support department heads in the annual quality evaluation audit and takes necessary actions.
• Development workshops for all job bands Train departmental trainers and supervisors in techniques and skills for training Evaluate departmental trainers' performance and effectiveness of training programs.
• Analysis of the training plan for the upcoming month and targets to achieve Liaise with schools and universities regarding placements of internship students Monitor cross-training progress and suggest internal applications for suitable internal vacancies Plan
• Educate colleagues on the brand standards and ensure departmental training related to standards is taking place Own ongoing sustainment activities to foster branded service culture and delivery Collaborate with the brand team and corporate L D teams to enhance the brand program for effective delivery on property. Ensure compliance with new or updated brand standards on a biannual basis.
• Assist operations team on initiatives that drive guest satisfaction and business performance in key areas Lead the implementation of IHG's new quality tools and initiatives Brand Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
• Provides support to the leadership team and their departments on all Quality improvement activities operational training requirements and career development programs for all colleagues to improve.
• Maintain job performance Learning Development Conduct Training Needs Analysis for the Hotel and utilizes IHG training programs Conduct the IHG technical training.
• Implement product knowledge assessment to maintain a high level of product knowledge throughout the property Create a Talent pool of High potential from the Annual Performance Appraisals Develop Succession plans for the Talent Pool with the Department Heads and monitor progress based on goals Prepare the yearly.
• Post quality evaluation audit and guest experience evaluation Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience.
• Participate in the daily operations meeting and share relevant data on hotel performance trends Support the operation team in facilitating monthly and quarterly Quality
• Plan monthly Department trainer meetings to review the operational department training needs
• Learning Development budget in line with the corporate requirements Quality Assurance Support the Leadership team in reviewing and analyzing hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.

What we need from you:

• You will bring with your strong interpersonal skills and excellent command of written and spoken English. Additional language is an added advantage.
• Oriented and self-motivated along with a positive attitude.
• A bachelor's or master s degree in Human Resources or Quality Assurance with a proven track record of training capabilities
• You should be enthusiastic spontaneous emphatic strong team player enthusiastic and flexible
• A minimum of 3 years of relevant experience within a senior capacity in the Hotel Industry; 5-star hotel is preferable.

What we offer
In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.