It Support Officer - Jakarta Utara

Responsibilities:

• Responding in a timely manner to service issues and requests by resolve IT Ticketing System on Spiceworks
• Possibly training more junior staff members
• Coordination with IT Supervisor or IT Manager for creating accounts / access for new joiner : Email, Office 365 Wagiman, Finger Print, Slack and Quip.
• Maintenance CCTV, photocopy, IP Camera, and Algotex Pattern Printer, QR printers, QR scanners and handheld scanner
• Installing and configuring computer hardware, software, operating systems, networks, printers and scanners
• Preventive maintenance every 3 months
• Monitoring and maintaining computer systems (Linux, MacOS & Windows), VoIP, networks (WAN, WLAN & LAN)
• Report any networking issue to IT Supervisor, IT Infrastructure or IT Manager
• Monitor Mikrotik Router and Switch (ISP link, Trafic, Routing, Firewall, Queue, Looping detection)
• Update IT Asset documentation
• Repairing and replacing equipment as necessary ( computer, laptop parts and printer )
• Provide, help and setup IT equipments for event. (eg laptop, projector, sound system, TV, etc)
• Providing technical support across the company (this may be in person, over the chat platform or by the phone)
• Testing new technology

Requirements:

• Competent at documenting standard/applications operating procedures
• Willing to work in shifts and ability to cover after-office hours support if there are any issues.
• Initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment
• Familiar setup and configuration of Network devices such as firewall, switch, router, IP phones, wireless controller, and access points using Fortinet, Unifi, and Mikrotik.
• Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration
• Good Attitude, interpersonal and communication skills to interact effectively at all levels.
• Knowledge of basic SQL is a plus
• In-depth knowledge of computer hardware, software, and OS (Windows, Linux, and macOS)
• 1-2 years of relevant experience operating in a similar role as IT Support
• Have been in Logistics Industry more preferable
• Has passion for technology and wants to make a difference with technology solutions
• Strong analytical and troubleshooting skills.
• Familiar setup and configuration Active Directory, and network-attached storage (NAS).
• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
• Professional Certification Fortinet NSE/CCNA/MTCNA is a plus