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It Support Officer - Bandung
Company | GoTo Logistics |
Address | Bandung, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Transportasi, Logistik, Rantai Pasokan, dan Penyimpanan,Transportasi Truk |
Expires | 2023-08-09 |
Posted at | 9 months ago |
Responsibilities:
- Responding in a timely manner to service issues and requests by resolve IT Ticketing System on Spiceworks
- Report any networking issue to IT Supervisor, IT Infrastructure or IT Manager
- Coordination with IT Supervisor or IT Manager for creating accounts / access for new joiner : Email, Office 365 Wagiman, Finger Print, Slack and Quip.
- Monitoring and maintaining computer systems (Linux, MacOS & Windows), VoIP, networks (WAN, WLAN & LAN)
- Testing new technology
- Installing and configuring computer hardware, software, operating systems, networks, printers and scanners
- Possibly training more junior staff members
- Monitor Mikrotik Router and Switch (ISP link, Trafic, Routing, Firewall, Queue, Looping detection)
- Providing technical support across the company (this may be in person, over the chat platform or by the phone)
- Repairing and replacing equipment as necessary ( computer, laptop parts and printer )
- Preventive maintenance every 3 months
- Provide, help and setup IT equipments for event. (eg laptop, projector, sound system, TV, etc)
- Maintenance CCTV, photocopy, IP Camera, and Algotex Pattern Printer, QR printers, QR scanners and handheld scanner
- Update IT Asset documentation
Requirements:
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
- Competent at documenting standard/applications operating procedures
- Professional Certification Fortinet NSE/CCNA/MTCNA is a plus
- Willing to work in shifts and ability to cover after-office hours support if there are any issues.
- Has passion for technology and wants to make a difference with technology solutions
- Initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment
- Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
- Knowledge of basic SQL is a plus
- In-depth knowledge of computer hardware, software, and OS (Windows, Linux, and macOS)
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration
- Familiar setup and configuration of Network devices such as firewall, switch, router, IP phones, wireless controller, and access points using Fortinet, Unifi, and Mikrotik.
- Have been in Logistics Industry more preferable
- 1-2 years of relevant experience operating in a similar role as IT Support
- Good Attitude, interpersonal and communication skills to interact effectively at all levels.
- Familiar setup and configuration Active Directory, and network-attached storage (NAS).
- Strong analytical and troubleshooting skills.
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