Indoor Sales (English) Jobs

INDOOR SALES

EXECUTIVE

We are seeking a highly motivated and experienced indoor sales representative to join

our team. In this role, you will be responsible for managing customer relationships and

generating sales leads by providing exceptional service and support to our clients.

You are to achieve sales targets through development of sales leads, prospecting calls

for new customers, develop existing customers, promote Company’s products.

• Customer Acquisition and Sales Canvassing

o Identify new sales leads and opportunities through various channels.

o Cold-call by conduct telemarketing, and deploy digital marketing activities as

part of your sales efforts to continually develop new sales leads.

o You are to Identify key decision makers within targeted leads to begin sales

process.

• Turning Competitor Accounts into Your Own

o Stay up-to-date on industry trends and competitor activities to opportunities

and eliminate competition.

o Develop effective strategies to overcome competition and convert

competitor accounts into your own.

• Generate New Sales from Existing Accounts

o Recommend new products and services by evaluating customer applications,

current product results, identifying present and future needs.

• Meet and Exceed Sales Targets on a Monthly and Quarterly Basis.

o Follow up and follow through on sales leads expediently. Prepare quotations,

follow up and perform order-processing for assigned sales leads in

compliance with company's standards of service delivery. This includes but

not limited to preparing sales proposals/quotations/tender documents,

presentations and product/application demonstrations.

o Review customer back orders religiously to ensure timely closure of sales and

billing.

o Analyse your account history and submit weekly sales activity report to your

HOD, review your sales efforts and pipeline sales strategy.

o Work with other team members/function groups to meet customers’

expectation of a reliable service.

• Corporate Sales & Marketing Strategy

o You are required to carry out self-learning and or attend training to develop

relevant knowledge and skills.

• In-bound Duties

o Serve as day-to-day point of contact for customers. Make follow-up calls to

existing customers via telephone, proactively promote, cross-sell and up-sell

to develop business.

o Enter new customer data and update existing accounts, maintain and expand

the company’s database of prospects.

o Comply with all company policies.

o Any other responsibilities that the Management may direct or assign to you.

Requirements:

o Proven sales experience in a similar role.

o Excellent communication and interpersonal skills.

o Ability to build and maintain strong client relationships.

o Strong negotiation and closing skills.

o Ability to work independently and as part of a team.

o Strong organizational and time-management skills.

o Ability to meet and exceed sales targets.

o Familiarity with ERP, CRM software and Microsoft Office.

Key Performance Indicators (KPI) :

• Rate of conversion of quotations to confirmed sales = Target 80% within a month

• Number of introductory sales calls to new customers = at least 10 per day

• Resolution of customer issues = within one business day

• Conversion of cold calls to sales = 90% success

• Turnaround in response time to enquiries = within 3 hours of enquiry receipt

• Submit weekly sales report to your Supervisor every Friday.

• Comply with Company's ISO standard of phone responses - within 3 rings.