Head Offline Sales Jobs

A leading fintech company in SEA is currently looking for a performance driven & detail-oriented Head of Offline Sales for managing our rapidly growing in-store sales promoters’ team. This individual will work closely with the senior management team & own end to end responsibility on all aspects of the Sales Promoter program. This is a great opportunity to join our business as we scale up one our fastest growing channels.

Responsibilities:

Hiring & Retention:

• Implement & monitor efficient processes around hiring, onboarding & retention of Sales Promoters.
• Ensure processes are constantly monitored & improved for all hiring related touch points with multiple stakeholders.

Performance Management:

• Implement the right kind of review mechanisms, trainings and development practices for a constantly up-to-date team that performs at the highest level.
• Setup a scalable organization structure to be able to manage 1000+ FTEs
• Setting data driven KPIs, targets & continuous evaluation in order to ensure ideal rewards/consequence management at all times.

Operational Excellence and Analytics:

• Ensure data driven decision making on outlet assignment, target setting, performance optimization.
• Ensure collaboration across multiple departments to ensure the right features are prioritized, deployed & monitored.
• Primary owner for all sales tools & SOPs/processes that are required for the team to operate at the highest level.

Quality Control:

• Lead an independent team of QC agents responsible for ensuring all processes, performance etc. is deployed correctly & course corrected as needed.
• Work cross functionally to resolve any disputes, potential fraud, communication issues etc.

Requirements

• Great at time management & ROI based priority assessment.
• Solid analytical and problem-solving skills; ability to analyze trends, investigate issues, and implement solutions to problems
• Proven track record in process improvements and driving high performance teams.
• Solid communicator with capability to communicate effectively both upstream & downstream.
• Minimum 7-8 years of experience managing a large-scale sales operation of 1000+ FTEs in a fast paced, high impact environment
• Keen to work at a high growth, high intensity startup.
• High energy and goal-driven, focused on achieving big things in ½ the time.