Head Of Operations Jobs

We are looking for an experienced Head of Operations with the criteria as follow:

Duties and Responsibilities:

• Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management.
• Maintains operations by initiating, coordinating, and enforcing retail operational policies and procedures .
• Maintains the stability and reputation of the store by complying with legal requirements.
• Plans, identifies, communicates, and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations.
• Contributes to future development at strategic and operational level.

Sales:

• Propose measures to improve operational performance.
• Ongoing review of sales results versus targets and budget.
• Drive sales and retail improvements through analysis and support.
• Increase sales to maximize profitability while reducing costs through well-managed operational controls.

Staff:

• Ensure staff have a high level of customer awareness and product knowledge.
• Commercial communication to all staff.
• Create and develop a coaching culture as well as promoting an environment that promotes diversity.
• Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow-up on work results.
• Liaise with Training Department to develop and manage the company's sales and product training programs.
• Develop the sales staff and support areas to optimize sales and profits.
• Maintains store staff results by coaching, counseling, disciplining, planning, monitoring and appraising job results.
• Protects staff by providing a safe and clean environment.
• Lead the store team to deliver profitable business.
• Maintains store staff by assisting in recruitment, selection, orientation, and training.

Merchandise:

• Secures merchandise by implementing security systems and measures.
• Set the highest international merchandise standards.
• Liaise with Buying department to ensure range and stock levels are consistent with business requirements.
• Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.
• Market merchandise by studying advertising, sales promotions, display plans, analyzing operating and financial statements for profitability ratios.

Financial:

• With closely with COO to provide quality retail information.
• Maximize sales and profitability for the company.
• Update forecast results
• Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances, and initiating corrective actions.
• Set monthly targets, monthly and annual budgets.

Customers:

• Use a range of internal and external information data to initiate business changes and create a customer focused culture Marketing.
• Protects customers by providing safe and clean environment
• Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Take account of customers’ needs and shopping habits and competitor activity.

Marketing:

• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Requirement:

• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
• Exceptional communication & interpersonal skill
• Strong integrity with providing best accuracy and solution oriented on every cases
• Ability to operate independently as well as work in a team-oriented and fast paced environment.
• Experience in leading a team.
• Fluent in English
• Strong sense of ownership & result orientation
• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Proficiency in operational management and implementation
• Proven skill in leading or managing a large scale of team/group.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.