Food & Beverage Sales Coordinator

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Sales Coordinator is responsible for proactively soliciting and managing restaurant sales related opportunities. He / she actively up-sells each business opportunity to maximize revenue opportunities through in-house as well as hot zone sales efforts and achieves personal and team related revenue goals. This role is responsible for driving customer loyalty by delivering service excellence throughout each customer experience, providing service to customers in order to grow the business.

What will I be doing?

As the Food & Beverage Sales Coordinator, you will be responsible for performing the following tasks to the highest standards:

• Gain understanding of the property’s primary target customer and service expectations, serve customers by understanding their business, business issues and concerns.
• Research on new possible market segment for all outlets such as reaching out to nearby office buildings and find possible collaboration with premium brands for joint promotions.
• Execute and support the operational aspects of business booked.
• Possess a thorough knowledge of all F&B menus, promotions and communicational activities.
• Promote market awareness and elevate status of outlets and products through different media platforms.
• Use negotiating skills and creative selling abilities to create additional restaurant business.
• Work collaboratively with the Commercial department to generate opportunities for new business.
• Work closely with the Event Management’s clients in order to capture more local restaurants’ business and utilize previous business as the database to build future opportunities.
• Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
• Carry out other restaurant sales related responsibilities.
• Work with the hostess team to control and monitor restaurant reservation systems and maintain restaurant database.
• Develop strategies, concept, support and liaise with the property’s Director of Marketing and Communications on all special F&B promotions of the restaurants on the marketing communications and advertising campaigns.
• Act as the guest service role model for restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations.
• Be responsible for promoting internally for all upcoming F&B promotions.
• Develop relationships within the community to strengthen and expand customer base for restaurants’ sales opportunities.
• Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.
• Attend social functions in order to meet new business opportunities.
• Be an ambassador for the Dining Club program, communicate and support the sales team by driving sales and obtaining feedback on the program.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Use knowledge of market trends and customer information to maximize revenue.
• Provide exceptional customer service to all guests and customers.
• Be activity involved in data base management.
• Carry out any other reasonable duties and responsibilities as assigned.
• Build successful relationships that generate sales opportunities.
• Drive customer loyalty by delivering service excellence throughout each customer experience.
• Conduct daily sales activities that achieve department goals.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customers and ensuring their satisfaction before and during their visit.
• Manage and be familiar with databases of all outlets and identify key segmented database for a more targeted and effective campaign.
• Partner with the Sales & Marketing Account Managers to visit potential accounts and drive restaurant business.
• Actively be around in the hotel public areas to engage with guests and generate additional business.
• Manage and develop relationships with key internal and external stakeholders.
• Explore opportunities for hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.
• Use sales resources and administration to support team members effectively.
• Develop, plan and execute all Food & Beverage promotions with the Operations and Commercial departments for both internal and external communications related promotions.
• Work with the Marketing Communication department on restaurant related promotional activities for hot zones near the hotel.

What are we looking for?

A Food & Beverage Sales Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proficient in English to meet business needs.
• 2 years of experience in Food & Beverage, Sales, Marketing, Guest Services, or related professional area.
• Able to read and understand work related documents.
• High School diploma or GED.
• Able to communicate effectively in writing as appropriate for the needs of the audience.
• Minimum 2 year of experience in a related field.
• Good organization and communication skills.
• Computer literate.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

LXR Bali

Schedule

Full-time

Brand

LXR by Hilton

Job

Food and Beverage