Drilling Fluids Customer Engagement Coordinator

About Us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
Job Title
Customer Engagement Coordinator
Location:
Balikpapan

The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)
Responsibilities

• Identify and Capture Leads
• Identify Service Category and Staffing Model
• Compile and Propose Job
• Analyze Customer Contract Commercial Performance
• Prepare Customer Cost Estimate
• Conduct Service Delivery Closure
• Develop Consensus Product Demand Forecast
• Evaluate People Productivity Improvement Opportunity
• Resolve Billing Dispute
• Capture Customer Job Request
• Collect Units Intelligence
• Develop Consensus Workforce Demand Forecast
• Collect Market Size Intelligence
• Analyze Job Requirements
• Develop Consensus Unit of Activity Forecast
• Develop Consensus Asset Demand Forecast
• Collect Competitor Intelligence and Market Share
• Collect Market Activity Intelligence
• Obtain Customer Acceptance of Delivery
• Create Direct Sales Order
• Propose Staffing Model

Qualifications And Experience

• Min 8 years experiences in drilling fluid, having excellent understanding in technical
• Bachelor Degree in Engineering