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Department Head It Service & Support

Company

Bank Mandiri Taspen
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-09-02
Posted at 9 months ago
Job Description

Tanggung jawab

  • Merencanakan & mengevaluasi pelaksanaan inisiatif IT Operations
  • Memastikan seluruh proses support telah sesuai dengan SLA yang telah ditentukan
  • Monitoring proses support aplikasi IT, Service Desk, Integration & Data


Kualifikasi

  • Memiliki pemahaman yang baik terkait tata kelola dan ketentuan regulator (OJK, Bank Indonesia, dll)
  • Memiliki pemahaman yang baik di bidang IT Application Support, IT Infrastructure & Database Support, IT Change Management dan IT Service Desk
  • Memiliki pemahaman yang baik tentang best practice IT dan Cyber Security (NIST, ISO 27001, CIS Control)
  • Berpengalaman di bidang sejenis minimal 7 (tujuh) tahun
  • Minimal S1 jurusan Teknik Informatika / Sistem Informasi dan atau yang sejenis