Control Tower Analyst Jobs

Job Summary

A Control Tower Analyst is responsible for performance improvement for all KPI across Planning Team for "Dilayani Tokopedia" fulfillment centers. The role will be responsible for identifying the achievement of performance (where we are now), find the root cause analysis from historical data and actual situation (why we are here), identify the mitigation plan, mapping to each stakeholder, and follow up the action needed (what next), and create a mechanism to prevent any issue or risk potential.

· Own KPIs for Control Tower Analyst – issue reduction, follow up the issue on time in-full

· Do daily performance monitoring and continuous improvement of any KPI achievement.

· Work with Performance Management and Master Data Management Analyst to identify the data provided.

· Work with Sales & Marketing and BD teams to follow up any mitigation plan of any issue related to performance.

· Work with all stakeholders to operationalize the action plans generated through Root Cause Analysis.

· Define dashboard performance monitoring and do Weekly Performance Review Meeting

· Be the subject matter expert on control tower, focusing on value-driving analytics and preventive action of any issue or risk potential.

· Where required, work closely with Product & Engineering teams to develop necessary analytical toolkits to automate core planning tasks.

· Propose and manage data-driven system improvements.

Qualification

· Fresh Graduate majoring in engineering, statistics/math, management science, economics (having internship experience in Supply planning/Inventory Control/e-commerce/retail is plus point).

· Ability to structurally dive deeper into root causes and translate the same into action items.

· Excellent in analytical and communication skills.

· Basic people and team management skills including measuring and delivering performance feedback.

· Proficient in one or more of MS Office, visualization solutions like SQL/Metabase/Python/Bokeh/Google Datastudio etc.