Chief Steward Jobs

Job Number 23115649
Job Category Food and Beverage & Culinary
Location Manado Marriott Resort and Spa, One Marriott Drive, Manado, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.

OR

• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Managing Day-to-Day Operations

• Ensures compliance with food handling and sanitation standards.
• Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Investigates reports and follows-up on employee accidents.
• Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
• Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.
• Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Ensures compliance with all applicable laws and regulations.
• Enforces proper use and cleaning of all dish room machinery.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Enforces proper cleaning routines for serviceware, equipment, floors, etc.
• Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
• Conducts china, glass and silver inventories.
• Schedules events, programs, and activities, as well as the work of others.
• Ensures all food holding and transport equipment is in working order.
• Monitors the inflow of ordered materials and the maintenance of current materials.

Leading Kitchen Team

• Encourages and builds mutual trust, respect, and cooperation among team members.
• Solicits employee feedback.
• Serves as a role model to demonstrate appropriate behaviors.
• Strives to improve service performance.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Ensures and maintains the productivity level of employees.
• Understands the impact of department's operation on the overall property financial goals and objectives.
• Communicates performance expectations in accordance with job descriptions for each position.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Celebrates successes by publicly recognizing the contributions of team members.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.
• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Participates in employee progressive discipline procedures.
• Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
• Recruits, interviews, selects, hires, and promotes employees in the organization.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Trains employees in safety procedures.
• Provides feedback to individuals based on observation of service behaviors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.