Assistant Banquets Manager Jobs

Job Number 23109455

Job Category Event Management

Location Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Maintains and enforces established sanitation levels.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Manages departmental inventories and assets including par levels and maintenance of equipment.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Leads shifts and actively participates in the servicing of events.

Providing and Ensuring Exceptional Customer Service

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Strives to improve service performance.
• Responds to and handles guest problems and complaints.

Conducting Human Resources Activities

• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Interviews and hires Banquet captains and employees with appropriate skills.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Participates in the development and implementation of corrective action plans.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.