Administrative Officers (Ao Grade) – Permanent And Fixed-Term (From 6 Months Up To 2 Years)

Our Administrative Officers help to run the critical business systems and processes that support our inspection and advice work.

You will be responsible for providing administrative support to ensure the delivery of our key functions. This is an excellent opportunity to work within a supportive team environment.

If you’re a Welsh speaker, you will make use of both your Welsh and English language communication skills.

Your role will include a variety of different responsibilities using IT software packages and systems, for example:

• Undertaking any other duties as may reasonably be required by managers
• Responding to general enquiries in person, by email and phone, taking necessary action where appropriate
• Processing information and maintaining full and accurate records
• Providing effective and helpful administrative support
• Problem solving to respond to queries from colleagues, education providers and inspection teams
• Inputting data
• Drafting written correspondence to external stakeholders
• Communicating with people at all levels both within Estyn and externally
• Supporting and providing cover for other Administrative Officers where required

You Will

• Be confident in the use of IT
• Have excellent communication skills (spoken and written)
• Have a good track record of managing multiple tasks to meet deadlines
• Be able to work in a changing environment
• Enjoy the challenge of a varied workload
• Work collaboratively and flexibly

We’re recruiting to several roles across a range of services. You will be placed in a role within any of our business support functions and may work across functions according to business need.

Our Administrative Officers come from a wide range of backgrounds. You may have worked in a large or small organisation, in a Welsh or bilingual environment, the public or the private sector. You may be making your first step into the workplace or returning to work after a break. This is an excellent opportunity to gain experience in a Civil Service department and enhance your skills. You will have access to learning and development opportunities that will help you to develop your skills and career.

Further vacancies may become available in the future. If more candidates meet the criteria than we need at the moment, we will create a reserve list. We may use any reserve list to fill similar roles in the future.