Reception Agent Jobs in Indonesia , Employment

Are you looking for a job that is both exciting and rewarding? Join our team as a Reception Agent and be the first point of contact for our guests! You will be responsible for providing excellent customer service and creating a warm and welcoming atmosphere for our guests. If you have a passion for hospitality and enjoy working with people, this is the perfect job for you!

Overview:

Reception Agents are responsible for providing excellent customer service to guests and visitors. They greet guests, answer questions, provide information, and assist with check-in and check-out processes. Reception Agents must be knowledgeable about the hotel’s services and amenities, and be able to provide accurate information to guests. They must also be able to handle customer complaints and resolve any issues that may arise.

How To Become an Reception Agent:

To become a Reception Agent, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or hospitality. Additionally, you will need to have excellent communication and interpersonal skills, as well as the ability to multitask and stay organized.

Reception Agent Skills:

• Excellent customer service skills

• Knowledge of hotel services and amenities

• Ability to multitask and stay organized

• Strong communication and interpersonal skills

• Ability to handle customer complaints

• Proficiency in computer systems and software

• Knowledge of local attractions and services

What is Reception Agent Knowledge?

• Knowledge of hotel services and amenities

• Knowledge of local attractions and services

• Knowledge of computer systems and software

• Knowledge of customer service principles and practices

• Knowledge of hospitality industry standards and regulations

What is Reception Agent Responsibilities?

• Greet guests and provide information about the hotel

• Answer questions and provide information about services and amenities

• Assist with check-in and check-out processes

• Handle customer complaints and resolve any issues that may arise

• Ensure that all guests are satisfied with their stay

• Maintain a clean and organized work area

• Ensure that all hotel policies and procedures are followed

What is Reception Agent Experience?

• Previous experience in customer service or hospitality

• Experience in a hotel or similar environment

• Experience in handling customer complaints

• Experience in using computer systems and software

What is Reception Agent Qualifications?

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to multitask and stay organized

• Ability to handle customer complaints

• Proficiency in computer systems and software

Reception Agent Education:

• High school diploma or equivalent

• Hospitality or customer service certification

• Training in computer systems and software

What tools help Reception Agent work better?

• Hotel management software: This software helps Reception Agents manage reservations, check-ins, and check-outs. It also helps them track customer information and generate reports.

• Customer relationship management (CRM) software: This software helps Reception Agents track customer interactions and manage customer relationships.

• Point of sale (POS) systems: This software helps Reception Agents process payments and manage inventory.

Good tips to help Reception Agent do more effectively?

• Greet guests with a friendly and professional attitude.

• Listen carefully to guests’ questions and provide accurate information.

• Stay organized and keep accurate records of all guest interactions.

• Remain up-to-date on hotel services and amenities.

• Follow all hotel policies and procedures.

• Handle customer complaints in a professional and timely manner.

Common Reception Agent interview questions?

• What experience do you have in customer service or hospitality?

• How would you handle a difficult customer complaint?

• What do you know about our hotel services and amenities?

• What computer systems and software are you familiar with?

• How do you stay organized and manage multiple tasks?

• What do you think makes a successful Reception Agent?