Telesales Specialist Jobs in Indonesia , Employment

Are you looking for a job that offers great rewards and the opportunity to make a real difference? We are looking for a Telesales Specialist to join our team and help us grow our business. You will be responsible for building relationships with our customers, providing excellent customer service, and helping to increase our sales. If you have the drive and enthusiasm to succeed, then this could be the perfect job for you!

Overview:

Telesales Specialists are responsible for selling products and services over the phone. They must be able to build relationships with customers, identify their needs, and provide solutions that meet their needs. They must also be able to handle customer complaints and provide excellent customer service. They must be knowledgeable about the products and services they are selling and be able to explain them in detail.

How To Become an Telesales Specialist:

To become a Telesales Specialist, you will need to have a high school diploma or equivalent. You may also need to have some sales experience. You will also need to be able to communicate effectively and have strong customer service skills.

Telesales Specialist Skills:

• Excellent communication skills

• Knowledge of products and services

• Ability to build relationships with customers

• Ability to identify customer needs

• Ability to provide solutions to customer needs

• Ability to handle customer complaints

• Excellent customer service skills

• Ability to work independently

• Ability to work in a team environment

• Ability to work under pressure

• Ability to meet deadlines

What is Telesales Specialist Knowledge?

• Knowledge of sales techniques

• Knowledge of customer service principles

• Knowledge of customer relationship management

• Knowledge of product and service features

• Knowledge of pricing and discounts

• Knowledge of marketing principles

• Knowledge of computer systems and software

What is Telesales Specialist Responsibilities?

• Contact potential customers to explain products and services

• Answer customer questions and provide solutions to their needs

• Follow up with customers to ensure satisfaction

• Handle customer complaints and provide excellent customer service

• Maintain customer records and update customer information

• Monitor customer feedback and suggest improvements

• Generate sales reports and analyze sales data

• Develop and implement sales strategies

What is Telesales Specialist Experience?

• Previous sales experience

• Previous customer service experience

• Previous experience in a call center

• Previous experience in a telemarketing role

What is Telesales Specialist Qualifications?

• High school diploma or equivalent

• Sales certification or training

• Customer service certification or training

• Computer literacy

Telesales Specialist Education:

• Bachelor’s degree in business, marketing, or related field

• Associate’s degree in business, marketing, or related field

• Certificate in sales or customer service

What tools help Telesales Specialist work better?

• Customer relationship management (CRM) software

• Sales automation software

• Telemarketing software

• Call tracking software

• Lead management software

• Sales forecasting software

Good tips to help Telesales Specialist do more effectively?

• Develop a strong understanding of the products and services you are selling.

• Listen to customers and ask questions to identify their needs.

• Be patient and understanding when dealing with customer complaints.

• Follow up with customers to ensure satisfaction.

• Stay up to date on industry trends and changes.

• Set goals and track progress towards meeting them.

Common Telesales Specialist interview questions?

• What experience do you have in sales?

• How do you handle customer complaints?

• What strategies do you use to generate sales?

• How do you build relationships with customers?

• What techniques do you use to identify customer needs?

• How do you stay up to date on industry trends?