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Technical Service Representative Jobs in Kota Tangerang Selatan, Banten

Technical Sales Representative Jobs
By PT INES At Serpong, Indonesia
Minimum 3 years experience in sales/marketing and technical field (SCADA, EV Charger and electrical field is preferred)
Bachelor degree in Marketing, Business, or related field
Have excellent communication, organizational, and presentation capability
Ability to work under pressure, in a fast pace, team environment
Proficiency in Ms. Office and English
Have Class A driving license and own vehicle is preferred

Are you looking for an exciting opportunity to use your technical skills to help customers? We are seeking a Technical Service Representative to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and support. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview:

A Technical Service Representative is a customer service professional who provides technical support to customers. They are responsible for troubleshooting and resolving customer issues related to products or services. They must have excellent customer service skills, as well as a strong understanding of the product or service they are supporting. They must also be able to communicate effectively with customers and other stakeholders.

How To Become an Technical Service Representative:

To become a Technical Service Representative, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills. You may also need to have a certification in a specific product or service.

Technical Service Representative Skills:

• Excellent customer service skills
• Strong problem-solving skills
• Ability to communicate effectively
• Knowledge of products and services
• Ability to troubleshoot and resolve customer issues
• Ability to work independently
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment

What is Technical Service Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of product and service features and benefits
• Knowledge of technical support processes and procedures
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Technical Service Representative Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer issues
• Provide technical support and advice
• Document customer interactions and issue resolutions
• Follow up with customers to ensure satisfaction
• Escalate customer issues to appropriate personnel
• Monitor customer service metrics

What is Technical Service Representative Experience?

• Previous experience in customer service or technical support
• Experience with customer service software
• Experience troubleshooting and resolving customer issues
• Experience working in a fast-paced environment
• Experience working with customers from diverse backgrounds

What is Technical Service Representative Qualifications?

• High school diploma or equivalent
• Certification in a specific product or service (optional)
• Strong communication and problem-solving skills
• Ability to work independently
• Ability to work in a fast-paced environment

Technical Service Representative Education:

• High school diploma or equivalent
• Certification in a specific product or service (optional)
• Courses in customer service, technical support, or computer systems

Tools to Help Technical Service Representative Work Better:

• Customer service software
• Knowledge base software
• Live chat software
• Remote access software
• Ticketing systems
• Automation tools

Good Tips to Help Technical Service Representative Do More Effectively:

• Listen carefully to customers and ask clarifying questions
• Stay up to date on product and service features and benefits
• Follow up with customers to ensure satisfaction
• Document customer interactions and issue resolutions
• Escalate customer issues to appropriate personnel
• Monitor customer service metrics

Common Technical Service Representative Interview Questions:

• What experience do you have in customer service or technical support?
• How do you handle difficult customer situations?
• What do you know about our products and services?
• What troubleshooting techniques do you use?
• How do you stay up to date on customer service best practices?
• What customer service software have you used?