Scale Customer Success Manager Jobs

Recent work experience in a business based on Software-as-a-Service (SaaS) products and services

Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.

Successfully managing long-term account relationships at all organisational levels (C level, IT, Operational) in the Banking/Financial Services space.

A consistent track record of achieving targets and goals, preferably in a sales setting.

You excel working across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates.

You are an excellent communicator.

You'll be responsible for onboarding and guiding customers across the APAC region, ensuring a seamless implementation experience.

Your commitment to excellence directly contributes to building an exceptional customer experience with the Lark product, ultimately minimizing customer churn.

You have prior startup experience, showcasing your adaptability and an entrepreneurial mindset.

You have relevant product and customer-facing experience in a B2B Customer Success role within the SaaS/IT industry.

Long-term growth opportunities and the potential to expand responsibilities.

Your role involves delving into customer business goals and KPIs, shaping a successful partnership launch that resonates with their objectives.

The opportunity of Account Management and long term Customer relationship management.

The ability to collect customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.

1-3 year’s experience in Customer Success / Sales ideally within a product and tech-focused environment.

Experience working with a large book of clients (70+).

Successful experience writing, speaking, and presenting to customers and stakeholders.

You'll report to: Manager of Customer Success