Level 1 Help Desk Technician Jobs
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Help Desk Representative Jobs
By KARS Technologies
At Jakarta Raya, Indonesia
Are you looking for an exciting opportunity to use your technical skills in a fast-paced environment? We are looking for a Level 2 Help Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical guidance. If you have a passion for technology and a commitment to customer service, this could be the perfect job for you!
What is Level 1 Help Desk Technician Skill Requirements?
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure
What is Level 1 Help Desk Technician Qualifications?
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Experience with help desk software
• Experience with remote access tools
What is Level 1 Help Desk Technician Knowledge?
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
What is Level 1 Help Desk Technician Experience?
• Previous experience in a help desk role
• Experience with help desk software
• Experience with remote access tools
What is Level 1 Help Desk Technician Responsibilities?
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and resolve technical hardware and software issues
• Research questions using available resources
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and suggest
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