Incident Manager For Cloud Services Jobs

Having experience in incident management role is preferred

Experience with writing knowledge articles

To monitor and track incidents managed by incident management and to ensure that incidents information are collected properly for reference

To liaise and coordinate with regional incident management team and LOBT command center for regional support related incident

To ensure system alerts received by both incident management and helpdesk team are escalated properly and in a timely manner

To ensure all helpdesk daily administration are running properly and to ensure BAU alignment with incident management team

At least 6 years of relevant experience in incident and IT service management

Have strong people and project management skills, able to work across different functional teams and stakeholders at varying levels

Own the incident management policy and incident metrics for incident classifications, severity, impact, status, notification periods to external bodies

Build the problem management process in support of the incident management process by identifying recurring incidents and

Lead all incident workflow to manage all incidents to ensure security and resiliency for business continuity

Knowledge in Scrum vs Kanban agile methodology is a plus.

Must have tertiary qualification in a relevant accounting, business, or finance discipline.

Experience with budgetary responsibilities related to projects or resources.

Exceptional interpersonal, team building, and communication skills, showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs.

Apply deep knowledge of trends and activity to drive continuous improvement

Demonstrated experience in an enterprise environment, and experience with cloud, preferably in AWS will be an advantage

Thorough understanding, familiarity, and experience with cloud preferably in Amazon Web Services.

Excellent time management and collaboration skills

Possess above 2 years of relevant working experience as a Business Development Manager

More than 3 years of working experience in IT related functions

Knowledge of Content Delivery Networks (CDNs), Cloud Infrastructure and Cyber Security Services

Strong communication & interpersonal skills

Identifying and developing new long-term business opportunities in Cloud services

+4 years’ experience in ICT and Managed Services Business Environment or equivalent

Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures.

Experience in Microsoft Azure Solution and Office 365 assessment, planning, design, testing, implementation andtechnical documentation

Experience migrating from Exchange and other email platforms to Office 365 including hybrid environments

Certification: Microsoft Azure Fundamental, Microsoft 365 Fundamental

Strong Leadership Skills and technical aptitude