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Head Of Support Jobs

Head Of Product Planning & Support
By Glints At Jakarta Raya, Indonesia
Capabilities in using project management and ticketing systems tool (Asana, Salesforce, etc)
Define priorities, manage roadmap plans and report to upper management by leading the product roadmap definition and its execution
Degree in business, operation management, computer science, automotive engineering or a comparable discipline
Communicate with the vehicle integration team to generate vehicle pre-concept, which includes an overview of vehicle requirements and packaging
5+ years of experience and expertise in working within Automotive OEM, software, and/or hardware product maker
Excellent communication skills, presenting, pitching ideas

Are you looking for a challenging and rewarding role in customer support? We are looking for an experienced Head of Support to join our team and lead our customer service operations. You will be responsible for ensuring our customers receive the highest level of service and satisfaction. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

Overview:

The Head of Support is responsible for leading and managing a team of customer service and technical support professionals. This role requires a combination of strong leadership, customer service, and technical skills to ensure customer satisfaction and successful resolution of customer inquiries.

Detailed Job Description:

The Head of Support is responsible for leading and managing a team of customer service and technical support professionals. This role requires a combination of strong leadership, customer service, and technical skills to ensure customer satisfaction and successful resolution of customer inquiries. The Head of Support will be responsible for developing and implementing customer service and technical support strategies, policies, and procedures. The Head of Support will also be responsible for developing and maintaining relationships with customers and partners, and for ensuring customer satisfaction.

What is Head Of Support Job Skills Required?

• Excellent leadership and management skills
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks

What is Head Of Support Job Qualifications?

• Bachelor’s degree in a related field
• 5+ years of customer service and technical support experience
• 3+ years of management experience
• Experience with customer service and technical support software and tools

What is Head Of Support Job Knowledge?

• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Knowledge of customer service and technical support best practices

What is Head Of Support Job Experience?

• 5+ years of customer service and technical support experience
• 3+ years of management experience
• Experience with customer service and technical support software and tools

What is Head Of Support Job Responsibilities?

• Lead and manage a team of customer service and technical support professionals
• Develop and implement customer service and technical support strategies, policies, and procedures
• Develop and maintain relationships with customers and partners
• Ensure customer satisfaction
• Troubleshoot customer inquiries and resolve customer issues
• Monitor customer service and technical support performance
• Train and mentor customer service and technical support team members
• Analyze customer service and technical support data and metrics
• Identify areas for improvement and implement solutions