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Guest Service Supervisor Jobs in Kota Bekasi, West Java

Guest Service Centre (Pabx)
By Marriott At Area DKI Jakarta, Indonesia

Job Number 23121650 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Daerah ...

Guest Service Agent (Royal Service)
By Accor- North & Central America At Area DKI Jakarta, Indonesia
Employee benefit card offering discounted rates in Accor worldwide
Minimum of 1 year of relevant experience in the hotel industry
Experience with Opera PMS is an advantage
Good interpersonal skills with ability to communicate with all levels of employees
Strong typing and clerical skills, organized and detail oriented
Have a sufficient working knowledge of all departments, in particular

Are you looking for an exciting and rewarding opportunity to lead a team of dedicated professionals? We are looking for a Guest Service Supervisor to join our team and provide exceptional customer service to our guests. As the Guest Service Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive the highest level of service. You will also be responsible for training and developing staff, resolving customer complaints, and ensuring that all policies and procedures are followed. If you are an experienced leader with a passion for customer service, this is the perfect job for you!

A Guest Service Supervisor is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are responsible for overseeing the front desk staff, ensuring that guests are checked in and out in a timely manner, and that all customer service inquiries are handled in a professional and courteous manner.

What is Guest Service Supervisor Skills Required?

• Excellent customer service skills
• Ability to multi-task and prioritize
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software

What is Guest Service Supervisor Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Previous experience in a supervisory role
• Knowledge of hospitality industry standards and regulations

What is Guest Service Supervisor Knowledge?

• Knowledge of hotel operations and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of hospitality industry standards and regulations

What is Guest Service Supervisor Experience?

• Previous experience in a customer service role
• Previous experience in a supervisory role
• Previous experience in a hotel or hospitality setting

What is Guest Service Supervisor Responsibilities?

• Oversee front desk