Freelance Customer Experience Jobs in Kota Bekasi, West Java

Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience

Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries

Complete administrative tasks such as data entry, documentation, and reporting as required

Strong verbal and written communication skills in English and Bahasa

Excellent interpersonal skills and the ability to build positive relationships with customers and team members

Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions

Mengunjungi mitra aktif (sekolah) untuk meningkatkan kepuasan pelanggan.

Melakukan administrasi penjadwalan pelatihan dan bimbingan teknis.

Rapi dalam membuat pelaporan spreadsheet.

Help to manage and improve end-to-end customer journey-related SOP.

Conduct research for best-in-class CX and turn insights into standardized practices and

Support wider CEO Office initiatives.

Final year student from a top university

Adept at user journey research and transforming insights into CX-related process

Excellent analytical thinking and attention to details

Prepare regular reports and presentations on customer experience metrics, trends, and improvement initiatives for senior management.

Proven experience in a customer experience management role, preferably in a leadership position.

Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.

Proficiency in customer relationship management (CRM) systems and other relevant customer experience tools.

Lead and manage a team of customer experience specialists, providing guidance, coaching, and support to ensure exceptional service delivery.

Develop and implement customer experience strategies, policies, and procedures to optimize customer satisfaction and retention rates.